Assistant Manager

Visionworks of America; Lanham (MD); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a customer-focused Supervisor/Assistant Manager in Lanham, MD. You will lead store operations in the absence of the General Manager and support financial goals while delivering a simple, human and bold patient and customer journey.

Responsibilities include driving profitability, guiding staff through the patient journey, coordinating appointments, and coaching teams to excellence. This role requires 1–5 years of supervisory experience and a high school diploma or GED.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.

Responsibilities

• Promote store profitability and achieve sales targets by holding self and team accountable to daily, weekly, and monthly goals.
• Model and engage in all steps of Patient/Customer journey, supervise and redirect associates in exam lane and sales floor.
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and meeting patient/customer needs.
• Coach, motivate, and support associates to perform in their roles with excellence to ensure a flawless patient/customer experience.
• Use sound judgment to remove obstacles and resolve issues in patient/customer experience in partnership with General Manager.
• Execute all broad operational activities to meet store financial and customer experience goals.

Education

HS Diploma, GED or equivalent experience

Job description

About Us

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class: Full Time

Pay Rate: $18.30 - $24.24 per hr

The Role

A Visionworks Optical Supervisor / Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The OSUP will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching and development to ensure a simple, human and bold patient and customer journey.

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Qualifications

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

Benefits

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401(k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Equal Opportunity Employer Statement

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As part of the compensation package, this role may include eligible bonuses, equity, and commissions.