Assistant Manager

Guernsey Holdings LLC; Town of Texas (WI); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking an Assistant Manager to lead a dynamic team in delivering exceptional customer experiences. This role involves managing daily operations, training staff, and ensuring compliance with health and safety standards. The ideal candidate will possess strong leadership skills and a passion for the food and beverage industry. Join this exciting opportunity to grow your career in a fast-paced environment where your contributions will directly impact the success of the business.

Qualifications

• 2+ years of experience in restaurant or retail management.
• Knowledge of health and safety laws.

Responsibilities

• Train and manage staff to ensure excellent customer service.
• Monitor food and labor costs to maximize efficiency.

Skills

Restaurant Management

Customer Service

Problem-Solving

Leadership

Time Management

Communication

Education

High School Diploma

Associate's Degree in Hospitality Management

Job description

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Position: Assistant Manager

Immediate Supervisor: General Manager

Position Summary: Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

Essential Job Duties

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalate guest issues/concerns during shift
• Handle and properly escalate employee issues/concerns
• Monitor and manage the drive-in's food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance
  
  

Additional Duties

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required
  
  

Time/Shift Expectations: Flexible work schedules, irregular hours; days, nights; weekends; and holidays

Qualifications And Job Requirements

• Experience
• At least 2 years of restaurant management experience or one year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills
  
  

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions

PI269007229

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Food and Beverage Services

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