Assistant Manager

PDS Health; Surprise (AZ); On-site; USD 33,062 - 46,838; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Job summary

Canyon Modern Dentistry and Orthodontics is seeking an Operations Manager in Surprise, AZ to lead daily operations and uphold our clinical culture. You will supervise the team in the absence of the Operations Manager, plan schedules, and drive revenue growth while ensuring cash controls and regulatory compliance.

The role requires strong communication, confidentiality, and organizational skills to coordinate with clinicians and staff in a fast-paced environment.

Qualifications

• Requires High School Diploma or GED.
• Prior coursework or on-the-job training in dentistry, insurance, or business preferred.

Responsibilities

• Model company culture, values, standards and best practices based on the We Believe Behavioral Framework.
• Acts as manager of supported practice in Operations Manager's absence.
• Plans and prepares work schedules and assigns team members to specific duties.
• Develop patient communication skills and facilitate learning with the team.
• Lead daily huddles and meetings; drive completion of tasks.
• Ensure adherence to cash management and accounting protocols.
• Provide feedback to improve tactics affecting financial and patient outcomes.
• Ensure office complies with PDS standards and regulatory requirements.
• Demonstrate stewardship of the PDS Brand and brand framework.
• Subject Matter Expert in PDS processes and tools; contribute to improvements.
• Catalyst for Perfect Patient Experience and HC Handoff; gain Patients for Life.
• Support Clinicians education and referrals regarding Mouth-Body Connection.
• Maintain professional appearance and demeanor; address others professionally.
• Ensure compliance with company policies and regulations.

Skills

Results oriented

Team builder

Patient advocate

Process focused

Financial acumen

Influencer

Self-motivated

Multitasking

Communication skills

Confidentiality

Organized

Education

High School Diploma or GED

Job description

Now is the time to join Canyon Modern Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience,

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Acts as manager of supported practice in Operations Manager's absence
• Plans and prepares work schedules and assigns team members to specific duties
• Work with team members to help develop successful patient communication skills and facilitate learning
• Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
• Assisting in driving year over year revenue and profit growth
• Ensure adherence to cash management and accounting protocols
• Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
• Ensure office is following PDS standards in respect to facility cleanliness and maintenance
• Lead and participate in daily huddles and all other meetings as required
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
• Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
• Supports Clinicians education and referrals regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$24.75-$34.50 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.