Assistant Manager

PDS Health; Springfield (VA); On-site; USD 35,817 - 47,871; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local社区

Job summary

Springfield Modern Dentistry in Virginia is seeking an experienced Office Manager to support operations, uphold our brand standards, and help clinicians deliver the Perfect Patient Experience. You will lead scheduling, supervise team members, and participate in daily huddles to drive performance and patient satisfaction.

Ideal candidates bring strong leadership, financial acumen, and excellent communication.

Qualifications

• High School Diploma or GED required.
• Prior course work or on-the-job training in dentistry, insurance, or business preferred.
• Ability to handle confidential records and multi-task in a fast-paced environment.

Responsibilities

• Model company culture and standards based on the We Believe Behavioral Framework.
• Act as manager in the Operations Manager's absence.
• Plan schedules and assign team duties.
• Develop patient communication skills and facilitate learning.
• Drive year-over-year revenue and profit growth.
• Ensure cash management and accounting compliance.
• Lead daily huddles and other required meetings.
• Maintain facility cleanliness and adherence to PDS standards.
• Support clinician education and referrals regarding Mouth-Body Connection.

Skills

Results Oriented

Team Builder

Patient Advocate

Process Focused

Financial Acumen

Influencer

Self-motivated

Multi-tasking

Interpersonal Skills

Confidentiality

Education

High School Diploma or GED

Job description

Now is the time to join Springfield Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience,

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework
• Acts as manager of supported practice in Operations Manager's absence
• Plans and prepares work schedules and assigns team members to specific duties
• Work with team members to help develop successful patient communication skills and facilitate learning
• Creates team focus on the execution of the Owner Dentists Clinical Culture to support the PPE
• Assisting in driving year over year revenue and profit growth
• Ensure adherence to cash management and accounting protocols
• Provides feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit
• Ensure office is following PDS standards in respect to facility cleanliness and maintenance
• Lead and participate in daily huddles and all other meetings as required
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Subject Matter Expert in executing PDS’ processes, systems and tools, while actively contributing to their improvement
• Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life
• Supports Clinicians education and referrals regarding the Mouth-Body Connection
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)
• Self-motivated, reliable individual capable of working independently as well as part of a team
• Ability to multi-task effectively without compromising the quality of the work
• Excellent interpersonal, oral and written communication skills
• Ability to handle and maintain extreme confidentially team member records, Patient records, and compensation information, etc.
• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Compensation Information

$26.00-$34.75 / Hourly

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.