Assistant Manager

Duffy s Management Inc; Sunset Corners (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Duffy s Management Inc in Miami, FL is seeking an Assistant Manager to oversee front-of-house operations, ensuring guest satisfaction, brand standards, and smooth daily performance.

You will manage staffing, schedules, training, and account for food and labor costs, while driving positive CRM metrics and maintaining a professional, high-pace team environment.

Qualifications

• Experience in front of house management and guest service.
• Ability to monitor dining room operations and coaching staff.
• Knowledge of staffing, scheduling, and SOP adherence.
• Familiarity with customer relationship management systems.

Responsibilities

• Monitor restaurant operations to ensure quality and guest services.
• Manage labor and food costs, budgets, and payroll records.
• Write schedules for all employees and train FOH staff.
• Open and close the store using checklists and SOPs.
• Maintain brand standards and safety compliance.
• Drive guest satisfaction and effective problem resolution.

Skills

Dependability

Initiative

Adaptability/Flexibility

Stress Tolerance

Attention to Detail

Self-Control

Integrity

Cooperation

Concern for Others

Social Orientation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Front of House Mgt MIAMI, Fl, US

Assistant Manager Job Description

Reports to: General Manager/Regional Manager

Job Summary: Responsible for planning, directing, and coordinating operations and non-management personnel. Ensure adherence to Duffy’s brand standards, employment policies, health and safety standards and financial performance.

Major Areas of Responsibility:

• Monitor all restaurant operations and conditions to ensure the quality of the product and guest services.
• Monitor job performance; food and labor costs, budgets, and sales; labor payroll sheets.
• Display good judgment.
• Maintain a positive attitude and professional approach to coworkers and customers.
• Demonstrate coaching/counseling skills.
• Display a strong sense of urgency.
• Delegate and follow‑up.
• Is approachable to team players.
• Model the Core beliefs.
• Relationship building.
• Ensure FOH execution of standards.
• 100% table visits - Effective resolution table visits
• Prioritize guest relations.
• Expectation for positive review percentages on Customer Relationship Management (CRM) platform.
• Hold effective pre‑shifts.
• Knowledgeable of all food specs.
• Complete a line/temp check.
• Write a prep list.
• Place an order, adhering to pars, through food distribution company (Sysco).
• Understand the delivery order error rate.
• Basic interviewing skills.
• Train/work closely with the FOH Trainers.
• Write schedules for all employees.
• Anticipate staffing needs.
• Write floor plans for servers.
• Open and close store using checklists.
• Knowledge of FOH manager computer functions.
• Comply with restroom standards.
• Strong MVP and Paytronix knowledge.
• Basic R&M knowledge.
• Enter all food invoices and import Sysco invoices.
• Involved in local store marketing initiatives.
• Basic P&L knowledge.
• Handle cash transactions, comps, or voids, and amounts of cash in drawers.
• Understand S specific M measurable A achievable T time‑bound (SMART) goals.

Qualification Standards

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Initiative — Job requires a willingness to take on responsibilities and challenges.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high‑stress situations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Self‑Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Integrity — Job requires being honest and ethical.
• Cooperation — Job requires being pleasant with others on the job and displaying a good‑natured, cooperative attitude.
• Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Social Orientation — Job requires preferring to work well with others rather than alone.

Essential Functions

• Stand for long periods of time.
• Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls.
• Repeat the same movements.
• Walk or stand for long periods of time.
• See details of objects that are less than a few feet away.
• See details of objects that are more than a few feet away.
• See differences between colors, shades, and brightness.
• Understand the speech of another person.
• Speak clearly so listeners can understand.
• Use stomach and lower back muscles to support the body for long periods without getting tired.
• Keep your hand and arm steady while moving.
• Move two or more limbs together (for example, two arms, two legs, or one leg and one arm).
• Bend, stretch, twist, or reach out their body.
• Be physically active for long periods without getting tired or out of breath.
• Focus on one source of sound and ignore others.
• Hear sounds and recognize the difference between them.
• Use muscles to lift, push, pull, or carry heavy objects.
• Use muscles for extended periods without getting tired.
• Determine the distance between objects.
• Coordinate movement of several parts of the body, such as arms and legs, while the body is moving.
• React quickly using hands, fingers, or feet.
• Add, subtract, multiply, or divide quickly and correctly.
• Multitasking different work activities and shifting attention from one task to another.
• Heavy lifting up to 40 lbs.
• Occasionally exposed to toxic or caustic chemicals.
• Occasionally exposed to extreme cold and/or heat (non‑weather).
• Available to work days, nights, weekends, and holidays.