Assistant Manager

Visionworks; Scranton (Lackawanna County); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings

Paid Time off

Milestone awards

Medical & Dental

Job summary

Visionworks is seeking an Optical Supervisor/Assistant Manager in Scranton, PA to lead the store in the absence of the General Manager and coach the team toward delivering a WOW patient and customer journey.

You will drive sales targets, supervise exam lane and sales floor, coordinate appointments and services, and ensure outstanding service through coaching and accountable leadership.

Qualifications

• HS Diploma, GED or equivalent experience.
• 1-5 years of supervisory experience.

Responsibilities

• Promote store profitability and achieve sales goals by meeting targets.
• Model and supervise patient/consumer journey across exam lane and sales floor.
• Coordinate doctor appointments and eyewear services to meet patient needs.
• Coach and motivate associates to deliver excellent customer experiences.
• Resolve issues in patient/customer experience in partnership with GM.

Education

HS Diploma or GED

Job description

About Us:

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class:

Full Time

Pay Rate:

$17.26 - $22.87 per/hr

The Role:

A Visionworks Optical Supervisor/Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The OSUP will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching and development to ensure a simple, human and bold patient and customer journey.

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all stepsof Patient/Customer journey, as well as supervise and redirectassociates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Qualifications:

• HS Diploma, GED or equivalent experience required
• 1-5 years of supervisory experience required

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!)and exclusive employee discounts —including but not limited to

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!