Assistant Manager

SONIC Drive-In - Century Rd., Rapid City; Rapid City (SD); On-site; USD 38,000 - 58,000; Full time

Job summary

SONIC Drive-In in Rapid City, SD is seeking an Assistant Manager to support the General Manager in overseeing drive-in operations. You will train and coach team members, ensure food quality, cleanliness, safety and guest satisfaction, and handle opening/closing duties.

Prior supervisory or managerial experience is highly desirable; a strong leadership and customer-service mindset is preferred for success in this role.

Qualifications

• Experience in training and coaching restaurant staff.
• Experience in supervising drive-in restaurant operations.
• Prior experience as manager/supervisor is highly desirable.

Responsibilities

• Directs and assigns drive-in restaurant employees to meet standards.
• Performs opening and/or closing duties.
• Monitors staffing, inventory and food cost; completes weekly inventory.
• Maintains files, records and documentation.
• Ensures customer service and guest satisfaction.
• Responds to guest requests and resolves complaints.

Skills

Team management

Training

Coaching

Customer service

Job description

Being an Assistant Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry Banana Split Molten Cake Sundae. You’ll assist the drive-in restaurant’s General Manager in managing drive-in operations. You will also be involved in training and supporting other employees to ensure we provide quality food in a clean, safe and efficient manner. We want every guest to have an enjoyable dining experience every time they come to SONIC.Restaurant Assistant Manager is generally offered as full time or part time restaurant job.Prior experience as restaurant assistant manager, general manager, supervisor, shift lead, crew lead, team lead is highly desirable.

Requirements/Responsibilities

• Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices
• Performs restaurant opening and/or closing duties
• Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
• Completes weekly inventory as needed
• Assists in administrative duties including maintaining files, records and all required documentation
• Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
• Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Restaurant Assistant Manager is generally offered as full time or part time restaurant job. Prior experience as restaurant assistant manager, general manager, supervisor, shift lead, crew lead, team lead is highly desirable.