Assistant Manager

FashionUnited; Plymouth (MA); On-site; USD 26,863 - 33,544; Full time

Benefits offered by this job

Competitive base pay and bonus programs

Amazing merchandise discounts

Flexible days and hours

Medical, dental, and vision insurance

401(k) plan with company matching contributions

Job summary

J.Crew Factory in Plymouth, Massachusetts is seeking an Assistant Manager to enhance customer loyalty and engagement. You will lead by example, providing coaching and feedback to team members, ensuring goals are met. Ideal candidates have over 2 years of experience in specialty retail, a passion for fashion, and the ability to actively listen and make smart decisions. This role offers flexible hours, competitive pay, and benefits including medical and 401(k) matching.

Qualifications

• 2+ years of experience in retail management, specialty retail preferred.
• Ability to lift, carry and move at least 40 pounds.
• Available during busy times including nights and weekends.

Responsibilities

• Create personalized connections with customers.
• Lead fit sessions to enhance product knowledge.
• Plan local events to drive traffic and sales.

Skills

Customer engagement

Fashion aesthetic

Goal setting

Effective communication

Technology proficiency

Education

High school diploma or equivalent

Job description

We’re J.Crew Factory, and we believe shopping should be fun. Our brand is built on creating timeless styles that last season after season—while still making sure to stay in front of what’s next. We also believe in looking like a million bucks, not spending it, which is why we go the extra mile to source the best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco‑friendly fabrics and to support our factory workers, without compromise. We aim to cultivate high‑quality employees so together, as a team, we can mirror our brand values: creativity, inclusion and collaboration.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’ll support a profitable business by creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You will provide in‑the‑moment feedback and coaching so each team member can contribute at their highest potential, partner with leadership to make adjustments when needed, and seamlessly step in on tasks when required.

Job Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to meet their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

About You

• Love the brand, customers, and teams.
• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
• Have a track record of setting and achieving goals.
• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
• Make smart decisions by actively listening, understanding data and looking beyond the obvious.
• Have a high school diploma or equivalent or a combination of education and experience.
• Have 2 or more years of experience with similar scope, specialty retail preferred.
• Communicate effectively and confidently.
• Process information and operate store systems accurately.
• Are available when we are busy, including nights, weekends and holidays.
• Are adept with technology and apps and familiar with industry‑related blogs and feeds.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).
• Must regularly move around all store areas and be accessible to customers.

Benefits

• Competitive base pay and bonus programs
• Flexible days and hours
• Amazing merchandise discounts
• 24/7 free confidential help with a variety of personal and work concerns
• Personal and professional development
• Giving back – volunteer program, disaster relief funds, charitable matching donations*
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*
• Time away – paid time off, holidays, parental leave, disability leave, bereavement*
• 401(k) plan with company matching contributions*

*Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $19.50 - $24.35

EEO Statement

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.