Assistant Manager - NEW STORE - J.Crew Factory

FashionUnited; Waipahu (HI); On-site; USD 26,863 - 33,544; Full time

Benefits offered by this job

Competitive base pay and bonus programs

Flexible days and hours

Merchandise discounts

Comprehensive health benefits

401(k) plan with company matching contributions

Job summary

A renowned retail brand is looking for an Assistant Manager for a new store in Waipahu, Hawaii. The ideal candidate will play a key role in supporting a profitable business, fostering customer loyalty, and enhancing community engagement. Responsibilities include coaching team members, serving customers, and executing local events. A high school diploma and a minimum of two years of retail experience are required. The position offers a competitive pay range and benefits.

Qualifications

• Must have 2+ years of experience in a similar role, preferably in specialty retail.
• Ability to communicate effectively and confidently.
• Must be available during busy hours including nights, weekends, and holidays.

Responsibilities

• Create personalized connections with customers to build loyalty.
• Observe and enhance associate performance on the selling floor.
• Plan and execute local events to drive traffic and sales.

Skills

Customer engagement

Coaching and feedback

Retail management

Goal achievement

Communication

Technology proficiency

Education

High school diploma or equivalent

Job description

Assistant Manager - NEW STORE - J.Crew Factory

We’re J.Crew Factory, and we believe shopping should be fun. Our brand is built on creating timeless styles that last season after season—while still making sure to stay in front of what’s next. We also believe in looking like a million bucks, not spending it, which is why we go the extra mile to source the best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco‑friendly fabrics and to support our factory workers, without compromise. We aim to cultivate high‑quality employees so together, as a team, we can mirror our brand values: creativity, inclusion and collaboration. If this sounds like you, we want to talk. At J.Crew Factory, there are no strangers, only friends you haven’t met yet.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business—focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in‑the‑moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

About you

• Love our brand, customers and teams.
• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.
• Have a track record of setting and achieving goals.
• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.
• Make smart decisions by: actively listening, understanding data and looking beyond the obvious.
• Have a high school diploma or equivalent combo of education and experience.
• Have 2 or more years of experience with similar scope, specialty retail preferred.
• Communicate effectively and confidently.
• Process information and operate store systems accurately.
• Are available when we are busy, including: nights, weekends and holidays.
• Are adept with technology and apps and familiar with industry-related blogs and feeds.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.
• Must regularly move around all store areas and be accessible to customers.

Benefits

• Competitive base pay and bonus programs
• Flexible days and hours
• Amazing merchandise discounts
• 24/7 free confidential help with a variety of personal and work concerns
• Personal and professional development
• Giving back – volunteer program, disaster relief funds, charitable matching donations
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit
• Time Away – paid time off, holidays, parental leave, disability leave, bereavement
• 401(k) plan with company matching contributions

Hourly Range: $19.50 - $24.35

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.