Assistant Manager

Arete Residential; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Job summary

Arete Residential in North Dallas seeks an Assistant Community Manager to lead operations at a multifamily community. You will maximize occupancy, manage budgets, oversee leasing, marketing, and resident relations, and act as Community Manager when needed.

Ideal candidates have knowledge of Texas landlord‑tenant law and Dallas market dynamics, with strong leadership and a focus on resident satisfaction.

Qualifications

• Minimum 2 years experience as an Assistant Manager and 5 years in multifamily property management in Texas.
• Strong knowledge of Texas landlord‑tenant laws, TAA lease agreements, and Dallas eviction procedures.
• Proficiency in property management software – ResMan preferred.
• CAM, CAPS, or CPM certification preferred.
• High school diploma required; college degree in business or real estate preferred.

Responsibilities

• Support Community Manager in achieving KPIs: occupancy, NOI, rent growth, delinquency, and retention.
• Monitor performance metrics and develop action plans to address gaps.
• Ensure accurate reporting of financials, leasing activity, renewals, and collections.
• Maintain adherence to policies, Fair Housing, risk management.
• Assist in preparing and managing annual operating budget.
• Oversee rent collections, delinquency follow-up, and payment plans.
• Support revenue management strategies and concessions.
• Review invoices and coding of expenses.
• Lead leasing performance; support team in traffic-to-lease and closing ratio goals.
• Ensure CRM updated daily with accurate prospect and resident data.
• Assist in marketing strategies to drive traffic and increase brand reputation.
• Conduct market surveys and provide competitive analysis.
• Foster service-oriented environment prioritizing resident satisfaction.
• Resolve escalated resident concerns promptly.
• Promote renewal strategies to enhance retention.
• Support resident events and engagement initiatives.
• Mentor leasing and administrative team members.
• Reinforce accountability and recognition.
• Contribute to a collaborative, inclusive, high-performing team.
• Serve as acting Community Manager in absence.
• Ensure lease files meet standards; audit readiness and compliance.

Skills

Leadership

Bilingual English/Spanish

Communication

Education

High school diploma

Business or real estate degree preferred

Tools

ResMan

Job description

Assistant Community Manager

Arete Res is looking for a results-driven Assistant Community Manager to lead operations at a multifamily residential community in a prime North Dallas location. The role requires deep familiarity with the North Dallas rental market, strong leadership, and a commitment to resident satisfaction. You’ll be responsible for maximizing occupancy, controlling expenses, and ensuring compliance with Texas property laws and Dallas-specific regulations.

Key Responsibilities

1. Operational Excellence & KPI Performance

• Support the Community Manager in achieving and exceeding key performance indicators (KPIs), including occupancy, NOI, rent growth, delinquency, and resident retention.
• Monitor weekly and monthly performance metrics; assist in developing action plans to address gaps and drive results.
• Ensure accurate reporting of financials, leasing activity, renewals, and collections.
• Maintain strict adherence to company policies, Fair Housing regulations, and risk management standards.
• Assist in preparing and managing the annual operating budget.
• Oversee rent collections, delinquency follow-up, payment plan coordination, and legal documentation when necessary.
• Support revenue management strategies, including pricing, renewals, and concessions aligned with market trends.
• Review invoices and ensure timely processing and coding of expenses.

3. Leasing & Marketing Performance

• Lead by example in leasing performance; support the team in achieving traffic-to-lease and closing ratio goals.
• Ensure CRM systems are updated daily with accurate prospect and resident data.
• Assist in implementing marketing strategies that drive qualified traffic and increase brand reputation.
• Conduct market surveys and provide competitive analysis to optimize positioning.

4. Resident Experience & People-Centric Culture

• Foster a service-oriented environment that prioritizes resident satisfaction and community engagement.
• Resolve escalated resident concerns promptly and professionally.
• Promote renewal strategies that enhance retention and build long‑term relationships.
• Support resident events and engagement initiatives aligned with company culture.
• Support training, mentoring, and coaching of leasing and administrative team members.
• Reinforce accountability through clear expectations, performance feedback, and recognition.
• Contribute to a collaborative, inclusive, and high‑performing team environment.
• Serve as acting Community Manager in their absence.

6. Compliance & Risk Management

• Ensure lease files and documentation meet company and regulatory standards.
• Maintain audit readiness and compliance with Fair Housing, local, and state regulations.
• Support safety initiatives and emergency response protocols.

7. Administrative & Systems Oversight

• Oversee daily office operations and ensure accurate data entry in property management software.
• Assist with move‑ins, move‑outs, lease renewals, and file audits.
• Maintain organized records, reports, and resident communications.
• Ensure staff are trained on Texas-specific leasing laws and emergency protocols (including tornado preparedness).

Qualifications

• Minimum 2 years experience as an Assistant Manager and 5 years of experience in multifamily property management in Texas (Dallas experience preferred).
• Strong knowledge of Texas landlord‑tenant laws, TAA lease agreements, and Dallas eviction procedures.
• Proficiency in property management software – ResMan preferred.
• CAM, CAPS, or CPM certification preferred.
• High school diploma required; college degree in business or real estate preferred.
• Bilingual (English/Spanish) a plus.
• Competitive base salary + performance bonuses.
• 90% paid Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, holidays, and volunteer days.
• Professional development and continuing education support.