Assistant Manager

Planet Fitness; Plainview (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in fitness is seeking an enthusiastic Assistant Manager to join their vibrant team. This role involves overseeing daily operations, ensuring exceptional member experiences, and leading a dedicated team. If you have a passion for customer service and leadership, this opportunity offers a chance to thrive in a supportive environment that values community health and well-being. With competitive hourly pay and a range of benefits, you can make a meaningful impact while enjoying a fun and engaging workplace. Join us and help create a welcoming atmosphere for all members!

Benefits

Health Insurance

401(k) Plan

Paid Time Off

Free Black Card Membership

Tuition Reimbursement

Employee Discounts

Qualifications

• 9-12 months of customer service experience preferred.
• Must be 18+ years old and willing to become CPR/AED certified.

Responsibilities

• Assist in overseeing operations for an outstanding member experience.
• Lead team members and model excellent member service.
• Handle emergency situations and ensure safety standards.

Skills

Customer Service

Leadership

Communication Skills

Conflict Management

Teamwork

Education

High School Diploma

Job description

Join to apply for the Assistant Manager role at Planet Fitness

About Us

At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgment-free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the U.S., with over 2,000 clubs and growing!

Joining the PF family means being part of a supportive, engaging team that cares about community health and wellbeing. It’s about having fun at work while creating exceptional member experiences. Be proud to be part of a brand that values its culture and strong set of values.

Who You Are

All team members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Characteristics for our Assistant Manager include:

• Positive and upbeat attitude
• Passion for delivering exceptional experiences
• Reliability, punctuality, and teamwork
• Diplomacy and genuine motivation to help others
• Leadership and coaching ability
• Integrity and respect
• Strong communication and listening skills
• Ability to quickly learn and apply training
• Comfort with managing conflict

Role Responsibilities

The Assistant Manager assists the club manager in overseeing operations to ensure an outstanding member experience. Responsibilities include:

• Leading team members in task completion
• Modeling and coaching for excellent member service
• Resolving employee and member concerns
• Supporting staffing, inventory, and supplies management
• Tracking KPIs and supporting hiring and onboarding
• Handling emergency situations
• Performing daily club walk-throughs to ensure safety and cleanliness
• Addressing maintenance issues promptly

Daily Tasks

Greet members, assist with questions, promote the club’s values, handle membership transactions, conduct tours, maintain cleanliness, and ensure safety standards are met.

Compensation & Benefits

Hourly pay ranges from $18.50 to $21.50. Benefits include health insurance, a 401(k) plan, paid time off, free Black Card Membership, and more. Some benefits are for full-time employees only.

Qualifications

• 9-12 months customer service experience preferred
• Leadership experience preferred
• Must be 18+ years old
• Willing to become CPR/AED certified (training provided)
• Basic computer skills

Physical Demands

• Standing, moving, and communicating throughout the shift
• Lifting up to 75 pounds
• Handling chemicals and cleaning equipment
• Moving and bending as needed

Additional Benefits

• Insurance options, paid time off, tuition reimbursement, employee discounts, and more

Safety & Health

All team members are responsible for maintaining a safe workplace by following policies, reporting hazards, and working safely.