Assistant Manager

Tropical Smoothie Cafe; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Tropical Smoothie Café in Orlando, FL is seeking an Assistant Manager to support the General Manager in leading Shift Leaders and Crew Members, with a focus on guest metrics, exceptional experiences, and profitability.

You will train and coach staff, ensure safe, high-quality products, and uphold our Tropitude culture while managing labor and inventory in a fast-paced cafe environment.

Qualifications

• Minimum of 1-year managerial experience.
• Valid driver’s license.
• Willing to undergo a background check during the interview process.
• Legally able to work within the State and Federal guidelines.

Responsibilities

• Interact with crew, customers, and vendors using Tropitude to create a positive atmosphere.
• Deliver unparalleled hospitality and a great experience that keeps customers coming back.
• Know and oversee every position within the café.
• Ensure high-quality, safe products meeting Tropical Smoothie Café’s standards.
• Train and coach crew during shifts to uphold brand standards.
• Use tools to manage labor and control inventory.
• Perform additional tasks to run the café.
• Lead a team in a positive, encouraging manner to exceed company expectations.

Job description

Join the LARGEST & FASTEST GROWING Tropical Smoothie Café Franchise!

We are looking for energetic individuals that love serving people and want to grow with our company! If you have a great attitude and enjoy interacting with customers, then you should join the Tropics and come work with us

The Assistant Manager is responsible for supporting the General Manager in the overall leadership and supervision of the Shift Leaders and Crew Members. Key objectives are exceeding Guest metrics, creating an amazing experience, customer satisfaction, and profitability.

ESSENTIAL FUNCTIONS

• Interacts with crew members, customers, and vendors using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different. It means having energy and creating a positive atmosphere).
• Delivers “Unparalleled Hospitality” (above and beyond the customer’s expectation) a great experience that keeps the customer coming back.
• Knowledgeable and proficient in every position within the café.
• Ensures a high-quality product in a safe environment is delivered meeting Tropical Smoothie Café’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control food inventory.
• Performs any additional tasks necessary to run the café.
• Can lead a team in a positive, encouraging manner while exceeding company expectations.

REQUIRED EXPERIENCE

• Minimum of 1-year managerial experience.
• Valid driver’s license.
• Willing to undergo a background check during the interview process.
• Legally able to work within the State and Federal guidelines.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 50 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced café environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Café uniform and personal hygiene polices for each shift.
• Fun, fast-paced, upbeat environment with no fryers

Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.