Assistant Manager

Culver's; Oregon (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Culver’s is looking for Restaurant Assistant Managers to maintain guest service excellence and quality control across operations. This role focuses on leading shifts, ensuring timely in-house and drive-thru service, and upholding food safety standards.

Successful candidates will monitor labor costs, coach staff on procedures, and drive a positive, guest-focused environment. You’ll develop team members and ensure consistent product quality and presentation.

Qualifications

• Decision making skills to sustain a high performing team.
• Run shifts effectively to provide great food and excellent guest service.
• Ability to build relationships and foster a positive environment.
• 1-2 years of restaurant experience is preferred.
• Maintain compliance with operational and food safety procedures.

Responsibilities

• Runs shifts to ensure quality products, guest service, and restaurant cleanliness meet standards.
• Manages drive-thru and in-house order times to meet targets.
• Oversees inventory and daily reconciliation of cash/receipts.
• Coaches team on safety practices and Culver's hazard communication program.
• Ensures team is knowledgeable about products and guest service.
• Attends manager and team meetings and enforces policies.
• Cross-trains staff and develops crew chief candidates.

Skills

Decision making

Shift leadership

Relationship building

Restaurant experience

Operational compliance

Job description

Culver’s is looking for Restaurant Assistant Managers

If you have a passion for restaurant industry and desire to serve others, then this job is for you!

Job Summary:

Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.

Essential Functions:

• Runs shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards.
• Consistently ensures guests receive quality products in five minutes or less for in house orders and four minutes or less for drive thru orders.
• Ensures proper product quality control, presentation and hold times according to the Operations Training Manual, Order Assembly.
• Accesses financial information and completes weekly sales and labor during their shift.
• Routinely monitors and coaches team on safety best practices related to the Culver's hazard communication program and workplace safety.
• Empowers team to handle guest comments "the Culver's way."
• Ensures team is knowledgeable concerning products and guest service.
• Demonstrates and maintains a positive attitude among team members.
• Demonstrates and ensures proper personal hygiene and food safety practices are maintained in the restaurant.
• Displays point of purchase (P.O.P.) materials timely according to the current marketing campaign.
• Demonstrates proficiency on all restaurant positions.
• Provides ongoing development of crew chief and shift leader using the management development workbooks.
• Maintains an adequate team on each shift to meet labor cost standards.
• Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
• Performs daily morning, afternoon, and evening restaurant tours.
• Prepares and reviews daily reconciliation report against daily control totals from cash register system ensuring accuracy.
• Runs financial report, counts afternoon drawers, enters drawer pickups and completes daily.
• Ensures team is cross-trained by the training team effectively.
• Help identify and develop candidates for the crew chief position.
• Completes food inventory order accurately, using forecasts and projections based on current restaurant sales.
• Observes and maintains daily inventory levels accurately, based on current restaurant sales.
• Ensures shelf life, rotation of inventory and tempering sheet is maintained.
• Delegates and ensures the accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation.
• Completes end-of-month inventory procedures accurately.
• Delegates restaurant and equipment cleaning.
• Directs weekly and monthly odd jobs to team assigning them to daily deployment sheet.
• Demonstrates positive and effective role modeling for all team members through appearance and attitude.
• Follows restaurant policies and procedures consistently.
• Demonstrates and ensures team is following system standards for uniforms and appearance.
• Attends all manager and team member meetings.
• Follows and encourages team to follow all restaurant policies and procedures.
• Checks e-mail daily and responds as necessary.
• Uses Net-Chef and Brink for cash counting procedures.

Qualifications:

• Strong decision making skills with the ability to develop and sustain a high performing team.
• Run shifts effectively to provide great food and excellent guest service.
• Ability to build relationships and foster a positive and friendly environment.
• 1-2 years of restaurant experience is preferred.
• Maintain compliance with operational and food safety procedures.

Physical Abilities:

• Stand for long periods of time without sitting.
• Walks fast-paced during shifts.
• Bends, reaches, and stoops when necessary.
• Lift/carry 10 pounds or less constantly.
• Lift/carry 11-20 pounds constantly.
• Lift/carry 21-50 pounds frequently.
• Lift/carry 51-100 pounds occasionally.

We've made it our commitment that any guest who chooses Culver's leaves happy - and that means creating a great experience for you too!

In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.