Assistant Manager

Jersey Mike's OLYMPIA; Olympia (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Flexible scheduling

Team member discounts

Leadership development and training

Job summary

Jersey Mike's Olympia is seeking an Assistant Manager to partner with the General Manager in leading daily restaurant operations and building a high-performing team.

You will coach, develop, onboard, and train staff, oversee shifts, and ensure food quality, cleanliness, and customer service excellence while managing labor and cost controls. This role emphasizes leadership, accountability, and guest satisfaction.

Qualifications

• Experience leading a restaurant or customer-service team is preferred.
• Ability to coach, mentor, and develop others.
• Strong communication and organizational skills.

Responsibilities

• Lead daily restaurant operations alongside the General Manager to ensure an exceptional guest experience.
• Coach, develop, and motivate team members through positive leadership.
• Assist with hiring, onboarding, and training new employees.
• Lead shifts while maintaining Jersey Mike's standards for food quality, cleanliness, and customer service.
• Monitor labor, productivity, and food quality; assist with inventory and costing.

Skills

Restaurant management

Leadership

Coaching & mentoring

Communication

Job description

At Jersey Mike's, we're more than just a sub shop—we're a team built on great food, great people, and a commitment to our communities.

Since 1956, Jersey Mike's has been serving authentic, fresh sliced subs while creating a culture centered around teamwork, personal growth, and giving back. We believe great leaders create great teams, and our Assistant Managers play a critical role in developing people, delivering exceptional guest experiences, and driving restaurant success.

If you're a motivated leader who enjoys coaching others, leading by example, and growing your career in restaurant management, we'd love to meet you.

What You'll Do

As an Assistant Manager, you'll partner with the General Manager to lead daily restaurant operations while building a positive, high-performing team.

Your responsibilities include:

• Helping lead all day-to-day restaurant operations to ensure an exceptional guest experience
• Coaching, developing, and motivating team members through positive leadership
• Assisting with hiring, onboarding, and training new employees
• Leading shifts while maintaining Jersey Mike's standards for food quality, cleanliness, and customer service
• Monitoring labor, productivity, and food quality throughout each shift
• Assisting with inventory management, ordering, receiving deliveries, and controlling food costs
• Ensuring compliance with food safety, sanitation, and company operating standards
• Handling customer concerns professionally and creating positive resolutions
• Supporting scheduling, daily operations, and restaurant performance goals
• Opening and closing the restaurant as needed
• Leading by example and fostering a positive, accountable, team-first culture

What We\'re Looking For

We\'re looking for leaders who:

• Have previous restaurant management, shift leadership, or supervisory experience
• Enjoy coaching, mentoring, and developing others
• Lead with integrity, accountability, and a positive attitude
• Thrive in a fast-paced, team-oriented environment
• Have excellent communication and organizational skills
• Take ownership of results and continuously look for ways to improve
• Deliver outstanding customer service and lead by example
• Are dependable, self-motivated, and eager to grow professionally

Restaurant management experience is preferred, but we welcome strong Shift Leaders who are ready to take the next step in their leadership journey.

Requirements

• Previous leadership experience in a restaurant, retail, or customer service environment preferred
• Flexible availability, including mornings, evenings, weekends, and holidays as business needs require
• Reliable transportation and dependable attendance
• Ability to stand for extended periods and lift up to 50 pounds
• Must meet applicable age requirements for operating certain equipment, including slicer equipment, where required by state or local regulations
• Food safety certification may be required and will be provided through training if applicable

Why Join Jersey Mike\'s?

At Jersey Mike\'s, we believe the best leaders are developed from within. As an Assistant Manager, you\'ll receive the support, training, and opportunities you need to continue building your leadership career.

Benefits and perks may include:

• Competitive pay
• Performance-based bonus opportunities
• Flexible scheduling
• Team member discounts
• Leadership development and management training
• Opportunities for advancement into General Manager and Regional Leadership positions
• A fun, fast-paced, team-focused work environment
• The opportunity to be part of a company that gives back to local communities

Our Culture of Giving

Giving back is at the heart of Jersey Mike\'s. We believe in serving not only great food, but also our neighbors and the communities we call home.

When you join our team, you become part of something bigger—a culture built on teamwork, trust, continuous improvement, and doing the right thing every day.

If you\'re ready to grow as a leader, inspire others, and build a rewarding career with Jersey Mike\'s, we\'d love to hear from you.

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