Assistant Manager

The Buckle, Inc.; Oklahoma City (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Assistant Managers. This role is pivotal in creating an enjoyable shopping experience for guests while overseeing sales and operations. You will collaborate with the Store Manager and lead a team to meet sales goals, ensuring a vibrant store atmosphere. Candidates should possess a high school diploma and a passion for customer service. This position offers opportunities for growth and development in a dynamic retail environment, making it perfect for those looking to advance their careers in retail management.

Benefits

Insurance

401(k)

Paid Time Off

Performance Bonuses

Employee Assistance Program

Qualifications

• High school diploma or GED; 1-3 months retail experience.
• Ability to operate a vehicle and travel, including overnight.

Responsibilities

• Greet guests with a friendly attitude and provide legendary service.
• Assist in recruiting, training, and motivating teammates.
• Maintain store appearance and adhere to Buckle’s Code of Ethics.

Skills

Customer Service

Sales Techniques

Team Leadership

Merchandising

Education

High School Diploma

Retail Experience

Tools

Performance Tracker

Inventory Management Tools

Job description

117 OKLAHOMA CITY, OK
Penn Square Mall
1901 NW EXPWY ST
STE 2011
OKLAHOMA CITY, OK 73118, USA

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display, register procedures, and routine cleaning of facilities. They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager role is a progression from the AIT position, involving additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties and Responsibilities

This description outlines the general nature and level of work performed by Teammates in this role. It does not include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, providing legendary service
• Answer questions regarding store and merchandise confidently
• Help locate or obtain merchandise based on Guest needs
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobe experience
• Demonstrate product knowledge and share sales education with the Team
• Stay informed about current sales, promotions, policies, and security practices
• Maintain personal sales goals and look for opportunities to impact Teammates’ presentations using the Sales Presentation Guide (SPG)
• Achieve personal sales-per-hour, average sales, and total net sales goals
• Provide legendary service across all store areas: Front 5, sales floor, fitting rooms, and register
• Understand exchange and return procedures and turn them into showmanship opportunities
• Utilize the SPG daily to meet sales goals
• Meet or exceed performance standards in all Buckle business areas, including loyalty programs
• Expand Guest selection through inventory management tools and product searches
• Build and maintain good Guest relationships to develop a client-based business
• Lead by example with showmanship, customer service, and attentiveness
• Recognize and communicate Guest Levels with the Team
• Ask business-driven and showmanship questions regularly to Managers and Team
• Be coachable, welcoming feedback to improve sales presentations
• Perform leadership actions consistently, regardless of Manager presence
• Collaborate with the Store Manager to plan sales goals
• Take ownership of store sales performance metrics
• Demonstrate product education and showmanship to create results

Teammate Recruiting, Training, and Development

• Recognize recruiting opportunities using various tools and referrals
• Coach and build relationships through Guest Loyalty and Guest Preferred programs
• Lead, motivate, and educate new Teammates to meet Buckle standards
• Maintain a positive attitude to foster a positive store culture
• Demonstrate personal dress code aligning with current fashion trends
• Participate in daily training and review sessions using the Performance Tracker
• Motivate Teammates to complete daily tasks
• Show passion for denim fit and showmanship, influencing Teammates and Guests
• Create results within your department and balance all actions accordingly
• Follow department calendars and track progress
• Engage guests with product demonstrations
• Update fellow leaders and Team regularly
• Remember and use Guest names effectively
• Show proficiency in explaining merchandise for both women and men’s sides
• Assist Store Manager in choosing store’s education focus and delegate accordingly
• Support all segments to meet business goals
• Help recruit store staff as needed
• Explain pay and Buckle benefits clearly
• Maintain and update contact lists for top talent recruitment
• Implement leadership playbook strategies
• Train and coach on non-sales positions
• Execute actions with changing sales focuses and identify training needs
• Own product zones, recognize opportunities, and assign projects with learning goals in mind
• Review and demonstrate new tools and videos related to zone ownership
• Partner with Store Manager to review all zones and standards
• Ensure visual standards are maintained on the floor and in the backroom
• Recognize merchandising opportunities and communicate solutions to the Store Manager
• Conduct informative store tours for guests
• Maintain store appearance and freight displays
• Use Performance Tracker to improve store performance
• Anticipate product changes and act independently to optimize visual results

Operations

• Work flexible hours, including mornings, evenings, weekends, and holidays
• Use planners and checklists for opening and closing procedures
• Recognize security risks and handle theft prevention
• Follow Loss Prevention guidelines and POS procedures
• Handle calls from Corporate Office professionally
• Maintain a positive attitude in challenging situations
• Follow policies for payments, returns, exchanges, and Loss Prevention
• Navigate and utilize store tools effectively
• Complete scheduled shifts and cover when needed
• Keep the store clean, organized, and shoppable
• Provide feedback on merchandise handling concerns
• Report policy violations or concerns confidentially
• Adhere to Buckle’s Code of Ethics and policies
• Complete all new hire paperwork promptly
• Execute opening/closing checklists and manage freight and inventory
• Coordinate with Corporate Office for store operations
• Maintain adequate supplies and handle emergencies in the Manager’s absence

Supervisory and Leadership

• Provide and receive feedback constructively
• Support leadership initiatives and promote store growth
• Maintain professional relationships with all Teammates
• Conduct interviews and support team development
• Overcome objections and solve problems effectively
• Self-educate on company tools and share knowledge
• Support Buckle’s Commitment to Success
• Travel and cover other stores as needed
• Handle schedule changes professionally
• Perform job duties with high customer service standards and team spirit
• Participate in special projects and other duties as assigned

Supervisory Responsibilities

Assist the Store Manager in supervising the team.

Education and/or Experience

High school diploma or GED; 1-3 months retail experience or equivalent education and training.

Benefits (after waiting period):

• Insurance
• Savings and Spending Accounts
• Paid Time Off
• 401(k)
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Additional Qualifications

• Relocation may be required
• No visa sponsorship
• Ability to operate a vehicle and travel, including overnight

Physical Demands

Regularly stand, walk, handle merchandise, reach, climb, stoop, crouch, and communicate. Occasionally sit. Lift/maneuver 50 lbs. Specific vision abilities required. Store environment is moderate noise.

Equal Employment Opportunity

Buckle values diversity and is committed to equal opportunity employment without discrimination based on protected characteristics.