Assistant Manager

Build-A-Bear Workshop; North Charleston (SC); On-site; USD 40,000 - 56,000; Full time

Job summary

Build-A-Bear Workshop in North Charleston, SC seeks an Assistant Manager to support daily store operations and lead a Guest-focused team. You will supervise associates, drive sales, manage visual merchandising, and ensure store readiness, including cleanliness, product presentation, and inventory processes.

The role requires supervisory experience in retail or hospitality, strong communication, and a commitment to the Guest-centric culture of Build-A-Bear.

Qualifications

• Experience in retail or customer-facing environments.
• Leadership capabilities including team coaching and delegation.
• Operational skills such as cash handling and basic reporting.
• Strong communication and interpersonal skills for Guests, team members, and management.

Responsibilities

• Support daily store operations and lead a Guest-focused team.
• Coach and schedule team members to ensure operational excellence.
• Handle cash management and basic reporting.
• Collaborate with Store Manager to execute promotions and uphold policies.
• Foster a positive, inclusive work environment and excellent Guest experiences.

Skills

Customer service

Sales support

Guest relationships

Leadership

Team coaching

Communication

Interpersonal skills

Time management

Organizational skills

Cash handling

Education

High school diploma or equivalent

Job description

Company Description Build-A-Bear Workshop, founded in St. Louis in 1997, is a global experiential retail brand where Guests create and customize furry frends.

Team members are encouraged to contribute to a culture rooted in creativity, community engagement, and strong core values. Build-A-Bear.

Role Description The Assistant Manager is a full-time, on-site role located in North Charleston, SC, responsible for supporting daily store operations and leading a Guest-focused team. This role assists in supervising associates, ensuring that Guest experiences are engaging, safe, and aligned with Build-A-Bear standards. The Assistant Manager helps drive sales, manages visual merchandising, and oversees store readiness, including cleanliness, product presentation, and inventory processes. Day-to-day responsibilities include coaching and scheduling team members, handling cash management and basic reporting, and resolving Guest concerns with professionalism and empathy. The role collaborates closely with the Store Manager to execute promotional activities, uphold company policies, and foster a positive, inclusive work environment.

Qualifications

• Experience in retail or customer-facing environments, with skills in customer service, sales support, and building positive Guest relationships.
• Leadership capabilities, including team coaching, delegation, performance feedback, and supporting a respectful, inclusive workplace.
• Operational skills such as cash handling, basic reporting, inventory awareness, and adherence to store policies and procedures.
• Strong communication and interpersonal skills, with the ability to interact effectively with Guests, team members, and management.
• Organizational and time-management abilities to prioritize tasks, support scheduling needs, and maintain store standards.
• Comfort working in a fast-paced, hands-on environment, including availability for evenings, weekends, and holidays as needed.
• High school diploma or equivalent; prior supervisory experience in retail or hospitality is preferred.
• Commitment to Build-A-Bear's core values, Guest-centric culture, and creating fun, memorable experiences for children, families, and all Guests.