Assistant Manager

Baskin-Robbins; Gurnee (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin' Donuts franchise in Gurnee, IL is seeking an Assistant Manager to support the Restaurant Manager in building a capable team, delivering great guest experiences, and driving profitable top-line sales. You will help develop Shift Leaders and crew, and ensure daily operations run smoothly.

If you thrive in a fast-paced environment, you will roll up your sleeves, coach staff, uphold brand standards, and implement training and cost-control measures to meet goals.

Qualifications

• English verbal and written communication required.
• Experience in restaurant supervision.
• Ability to recruit, train, and develop team members.
• Able to manage people and performance.

Responsibilities

• Promote a team environment with coaching and feedback.
• Assist in recruiting, selecting, and training crew members.
• Develop team through cross training and delegation.
• Monitor performance to ensure quality, service, and cleanliness.
• Drive sales and manage labor, food, and cash costs.
• Ensure brand standards and guest satisfaction.

Skills

Team leadership

Communication skills

Guest focus

Problem solving

Math & financial management

Restaurant supervisory experience

Education

High school diploma or equivalent

Tools

ServSafe certification

Job description

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Assistant Manager

Job Summary:

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales. They assist in the development of Shift Leaders and crew and fulfill accountabilities assigned by the Restaurant Manager.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming an Assistant Manager for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, this is the right opportunity for you.

Responsibilities Include:

Team Environment

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Operations Excellence for Guest Satisfaction
• Hold guests as highest priority and role model exceptional guest service.
• Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Monitor team performance to ensure quality, service, and cleanliness standards are met at all times.
• Complete all required training including ServSafeor equivalent certification.
• Profitability
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)
• Required Competencies
• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.