Assistant Manager

Nationalvision1; Norcross (GA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k Retirement Savings

Flex Spending Account

Generous Paid Time Off & Company |

Parental Leave

Employee Eyewear Discount

Overtime pay when applicable

Job summary

National Vision seeks an experienced optical store leader to oversee the eyeglass department, drive sales goals, and ensure policy compliance. You will supervise Opticians and CL Sales staff, forecast staffing needs, and mentor junior technicians in a fast-paced retail environment.

The role emphasizes strong customer service, effective merchandising, and collaboration with management to achieve financial targets and maintain high service standards across locations.

Qualifications

• Licensed to practice as an optician where required by state.
• ABO and NCLE certifications preferred.
• Proven ability to lead, coach and build associate relationships.

Responsibilities

• Oversees the eyeglass department to ensure efficiency and compliance with company policies.
• Supervises and motivates Opticians and CL Sales associates and ensures day-to-day functions are completed.
• Forecasts staffing needs, participates in recruiting, and retains a high-caliber staff.
• Leads and coaches associates toward sales and customer service goals.
• Mentors Apprentice Opticians as permitted by law.

Skills

Optical sales experience

Leadership experience

Customer service excellence

Education

ABO/NCLE Certification

Job description

What would you do? - The Specifics

• Drives, monitors, and achieves profit, sales and performance goals according to National Vision standards. Monitors retail operating costs, budgets, and resources.
• Optimizes and oversees the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines. Identifies areas of opportunity and creates an action plan for improvement.
• Conveys a commitment to providing outstanding customer service and ensures all associates do the same.
• Ensures quality standards are met.
• Ensures effective merchandising and execution of marketing, pricing promotions, and initiatives according to Brand and Company standards.
• Supervises and motivates Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
• Assists the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
• Leads and coaches associates towards the attainment of sales and customer service goals.
• Mentor potential Apprentice Opticians as permitted by law.

Are you the right fit? - The Suitable Talent

• Maintain Optical license as required by the state.
• Optical sales experience. Supervising experience is preferred.
• Proven ability to lead, coach and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong communication skills (both oral and written) for effective management of teams.
• Exceptional customer service skills.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.
• ABO and NCLE Certified

Our Benefits Include:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Overtime pay when applicable

Focus on Professional Growth and Career Fulfillment:

• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

At National Vision, you'll enjoy more than just a job - you'll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly!

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.