Assistant Manager

PJ's Coffee of New Orleans; Newington (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading coffee chain is seeking an Assistant Manager to elevate customer service and operational efficiency at their Newington location. Responsibilities include staff management, maintaining store upkeep, and serving as a positive representative of the brand. Ideal candidates should have experience in the food service industry with strong communication and leadership abilities.

Qualifications

• Experience in retail or food service management.
• Strong leadership and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Assist the store manager in overseeing daily operations.
• Ensure excellent customer service and staff development.
• Conduct performance evaluations and training.

Skills

Customer Service

Leadership

Problem Solving

Job description

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• Present a positive image of PJ's to counter servers, principals, other managers, and customers
• Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
• Assist store manager in overseeing operation of assigned PJ's location
• Master the tasks required of principals and counter servers
• Complete tasks assigned and delegated by store manager
• Manage the customers' interactions with PJ's in a positive, knowledgeable, and profitable manner
• Attend and contribute to scheduled manager meetings and management training sessions
  
  

Job Description

General Responsibilities:

• Present a positive image of PJ's to counter servers, principals, other managers, and customers
• Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
• Assist store manager in overseeing operation of assigned PJ's location
• Master the tasks required of principals and counter servers
• Complete tasks assigned and delegated by store manager
• Manage the customers' interactions with PJ's in a positive, knowledgeable, and profitable manner
• Attend and contribute to scheduled manager meetings and management training sessions
  
  

Supervisory Responsibilities:

• Develop each staff member between counter training and end of employment to be effective in his/her position (counter server, principal) so that the counter staff offers customers friendly, knowledgeable, and efficient service and high quality and accurate products
• Ensure that employees follow all store policies and procedures
• Counsel employees regarding job performance
• Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary
• Work to expand the coffee knowledge of the staff and customers
• Conduct quarterly safety site inspections
• Conduct quarterly safety meetings
  
  

Operational Responsibilities:

• Ensure that counter products are accurately and promptly prepared and served
• Inventory and order items as assigned by the store manager
• Refer any needs, suggestions, or complaints to the store manager
• Maintain safe combination, alarm code and store key
• Complete deposit process properly according to company procedure
• Fully understand and execute all aspects of cash handling and oversee use of cash system by staff during shift, making needed corrections
  
  

Problem Solving:

• Listen to employee work-related statements, concerns, or ideas and aid in correcting, alleviating, or developing those ideas
• To the greatest extent possible, resolve problems in all areas (personnel, staffing, structural, technical) so that when presented to the store manager, a solution or possible solution is included in the presentation

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

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