Assistant Manager

Madewell, Inc.; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Madewell, a community-focused clothing brand, is seeking an Assistant Manager to support store operations and customer engagement. The successful candidate will exemplify strong leadership, foster community relationships, and enhance the customer experience while achieving business goals through effective management and collaboration.

Benefits

Competitive base pay and bonus programs

Flexible days and hours

24/7 free confidential help

Personal and professional development

Volunteer program

Medical, dental, vision, life insurance

Paid time off, holidays, parental leave

401(k) plan with company matching

Qualifications

• 2+ years of experience in retail, preferably specialty.
• Track record of achieving goals.
• Ability to adapt to change quickly.

Responsibilities

• Create personalized connections with customers to drive loyalty.
• Observe and support associate performance on the sales floor.
• Plan local events to enhance community engagement.

Skills

Customer Engagement

Team Leadership

Fashion Aesthetic

Problem Solving

Effective Communication

Education

High school diploma or equivalent

Tools

Store Systems

Technology Apps

Job description

time type Full time

posted on Posted 17 Days Ago

job requisition id 117387

Our Story

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With denim at the brand’s core, Madewell also offers all the tenets of a great wardrobe, from easy tees and timeless outerwear to classic footwear and last-forever bags. Beyond impeccably designed products, Madewell also distinguishes itself through a number of meaningful sustainability initiatives, a best-in-class customer loyalty program, and community-driven initiatives including Hometown Heroes and Labels We Love. For more information, visit madewell.com and follow us @madewell.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.

Observe associate performance on the selling floor and assist if necessary to make a connection or sale.

Lead fit sessions that enhance product knowledge and fuel a style obsession.

Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.

Ensure the team is always on track to make their goals and exceed customer expectations.

Own the selling floor and ensure that the right people are in the right place at the right time.

Be ready to step in for another manager as needed.

Plan and execute local events that tie to the community and fuel incremental traffic and sales.

Act in a manner that aligns with our values.

(About you) You’ll be great in the role if you …

Love our brand, customers and teams.

Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.

Have a track record of setting and achieving goals.

Are energized by change; shift gears quickly and rally the team behind new strategies and projects.

Make smart decisions by: actively listening, understanding data and looking beyond the obvious.

Have a high school diploma or equivalent combo of education and experience.

Have 2 or more years of experience with similar scope, specialty retail preferred.

Communicate effectively and confidently.

Process information and operate store systems accurately.

Are available when we are busy, including: nights, weekends and holidays.

Are adept with technology and apps and familiar with industry-related blogs and feeds.

Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Must regularly move around all store areas and be accessible to customers.

Beforewe wrap, a word about a few of our way cool perks…

Competitive base pay and bonus programs

Flexible days and hours

24/7 free confidential help with a variety of personal and work concerns

Personal and professional development

Giving back –volunteer program, disaster relief funds, charitable matching donations*

Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*

Time Away – paid time off, holidays, parental leave, disability leave, bereavement*

401(k) plan with company matching contributions*

*Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $21.50 - $27.00

Our Story

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With denim at the brand’s core, Madewell also offers all the tenets of a great wardrobe, from easy tees and timeless outerwear to classic footwear and last-forever bags. Beyond impeccably designed products, Madewell also distinguishes itself through a number of meaningful sustainability initiatives, a best-in-class customer loyalty program, and community-driven initiatives including Hometown Heroes and Labels We Love. For more information, visit madewell.com and follow us @madewell.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.

• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.

• Lead fit sessions that enhance product knowledge and fuel a style obsession.

• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.

• Ensure the team is always on track to make their goals and exceed customer expectations.

• Own the selling floor and ensure that the right people are in the right place at the right time.

• Be ready to step in for another manager as needed.

• Plan and execute local events that tie to the community and fuel incremental traffic and sales.

• Act in a manner that aligns with our values.

(About you) You’ll be great in the role if you …

• Love our brand, customers and teams.

• Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community.

• Have a track record of setting and achieving goals.

• Are energized by change; shift gears quickly and rally the team behind new strategies and projects.

• Make smart decisions by: actively listening, understanding data and looking beyond the obvious.

• Have a high school diploma or equivalent combo of education and experience.

• Have 2 or more years of experience with similar scope, specialty retail preferred.

• Communicate effectively and confidently.

• Process information and operate store systems accurately.

• Are available when we are busy, including: nights, weekends and holidays.

• Are adept with technology and apps and familiar with industry-related blogs and feeds.

• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

• Must regularly move around all store areas and be accessible to customers.

Beforewe wrap, a word about a few of our way cool perks…

• Competitive base pay and bonus programs

• Flexible days and hours

• Amazing merchandise discounts

• 24/7 free confidential help with a variety of personal and work concerns

• Personal and professional development

• Giving back –volunteer program, disaster relief funds, charitable matching donations*

• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*

• Time Away – paid time off, holidays, parental leave, disability leave, bereavement*

• 401(k) plan with company matching contributions*

*Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Hourly Range: $21.50 - $27.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’sgeographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCGis creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

About Us

Here’s what you’ll enjoy as part of Team Madewell: a creative atmosphere, work-friends-turned-best-friends and flexible hours. It’s a job so cool, we hesitate to call it work.