Assistant Manager

R301US Hibbett Retail, Inc.; New Orleans (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Hibbett I City Gear in New Orleans, LA, is seeking an Assistant Manager to support the Store Manager in daily operations and administration. You will be knowledgeable across product areas and uphold company standards while delivering outstanding customer service.

You will assume supervisory duties in the Store Manager's absence and contribute to achieving store goals, merchandising, and staff development in a fast-paced retail environment.

Qualifications

• Minimum 1–3 years of customer service experience.
• Experience working in a retail environment, preferably in footwear and athletic apparel.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead a team and support store goals.
• Strong attention to detail and multitasking capabilities.

Responsibilities

• Assist Store Manager in controlling the assets of the store.
• Work with Store Manager to plan actions for selling, restocking, merchandising, ordering, and scheduling.
• Step in to manage the store in the Store Manager's absence.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Ensure profitability by monitoring inventory, sales, and expenses.
• Direct staff to meet department responsibilities and standards.
• Maintain high-quality customer service per the customer service manual.
• Promote and sell services and merchandise offered by the store.

Skills

Customer service

Communication

Team leadership

Attention to detail

Self-motivated

Fast-paced environment

Job description

Job Location

HB: 01144 New Orleans, Louisiana (Lakewood Plaza) R301US

Employer

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettofficial.

Job Details

Job Title: Assistant Manager

Department: Operations

Reports To: Store Manager

FLSA Status: Non-Exempt

Contract Type: Hourly

Hourly Rate: $12.65 - $12.65

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager's absence and is trained in Store Manager Responsibilities.

Essential Duties and Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

• Supervises employees in the absence of the Store Manager.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.