Assistant Manager

Louisiana Truck Stop and Gaming Employees; Minden (LA); On-site; USD 38,000 - 54,000; Full time

Job summary

Louisiana Truck Stop and Gaming Employees is seeking an Assistant Manager to support the manager, oversee all operational procedures, and lead a team to maintain high service quality at the location.

The role requires strong supervisory experience, excellent communication, and the ability to manage multiple tasks under pressure while ensuring accurate deposits and timely reporting.

Qualifications

• High School Diploma or equivalent.
• Proven supervisory experience.
• Strong communication and interpersonal skills.
• Exceptional organizational abilities and attention to detail.
• Ability to work under pressure and make effective decisions.
• Proficiency in relevant software applications and technology.
• Hands-on approach and adaptability to various environments.
• Ability to handle multiple tasks and respond to urgent situations.

Responsibilities

• Oversee all operational procedures in manager's absence.
• Handle incoming calls and address location issues; notify supervisors in emergencies.
• Report, record, and recover shortages.
• Ensure daily deposits are accurately executed.
• Conduct inspections and complete daily paperwork on time.
• Audit daily paperwork and address discrepancies.
• Instruct and train staff to enhance operational efficiency.
• Maintain hands-on approach to ensure smooth business processes.
• Communicate effectively with team and supervisors; arbitrate when needed.
• Build strong customer relationships to provide excellent service.

Skills

Supervisory experience

Strong communication

Organizational skills

Decision making under pressure

Customer service

Multitasking

Education

High School Diploma or equivalent

Tools

POS software

Office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Description:

The assistant manager will assist the manager in resolving issues and providing solutions that promote a smooth workflow, enhance employee productivity, and increase revenue. In the manager's absence, the assistant manager will oversee all operational procedures per company guidelines, work cooperatively to maintain a solid and productive team, and ensure consistent service quality.

Key Responsibilities:

Operational Management:

• Oversee all operational procedures when the manager is absent.
• Handle incoming calls and address location issues, promptly notifying supervisors in emergencies.
• Report, record, and recover any shortages rigorously.
• Ensure daily deposits are accurately executed.
• Conduct inspections, complete daily paperwork on time, and meet all deadlines.
• Audit daily paperwork and ensure any discrepancies are handled appropriately.
• Manage PDI and ensure invoices are copied and mailed within deadlines.
• Control distribution of daily funds and secure all cash and deposits.
• Instruct and train staff on their job duties to enhance operational efficiency.
• Maintain a hands‑on approach to ensure business processes run smoothly.
• Communicate effectively with team members, staff, and supervisors, acting as an arbitrator when necessary.
• Build strong relationships with customers to provide exceptional service.

Facility Maintenance:

• Assist in maintaining a clean and safe working environment, both indoors and outdoors.
• Monitor and control inventories entrusted to the location diligently.

Safety and Loss Prevention:

• Promote a safety-oriented culture by training staff on best practices (do's and don'ts).
• Utilize observational skills to detect potential theft and address behavior proactively.

Reporting & Documentation:

• Provide a comprehensive written report of daily occurrences during the manager's absence, including incidents involving customers, employees, and general procedures.
• Document all emergencies immediately, adhering to company policies and procedures, and communicate any incidents to supervisors.

Qualifications:

• High School Diploma or equivalent; additional education or certification preferred.
• Proven experience in a supervisory role or related position.
• Strong communication and interpersonal skills.
• Exceptional organizational abilities and attention to detail.
• Ability to work under pressure and make effective decisions.
• Proficiency in relevant software applications and technology.
• This position requires a hands‑on approach and the ability to work in various environments within the establishment.
• Must handle multiple tasks and respond effectively to urgent situations.

Required Certifications and Licenses:

The cashier must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:

• Alcohol Beverage Ordinance Card (by Parish)
• Valid State Identification card or driver's license