Assistant Manager

J.Crew Factory; Milpitas (CA); On-site; Full time

Job summary

Join a leading retail company as an Assistant Manager in Milpitas, California. You'll be a vital part of the leadership team, fostering customer loyalty and driving sales. This role involves coaching team members, enhancing customer interactions, and executing community events. With competitive pay and various benefits, this position offers a chance to grow within a dynamic environment.

Benefits

Competitive pay and bonus programs

Flexible scheduling

Merchandise discounts

Confidential help with personal and work concerns

Development opportunities

Volunteer and charitable programs

Comprehensive health insurance

Paid time off and holidays

401(k) with company matching

Qualifications

• 2+ years of relevant retail experience preferred.
• Ability to lift at least 40 pounds.

Responsibilities

• Lead fit sessions to enhance product knowledge.
• Ensure team meets sales goals and customer expectations.
• Plan and execute local community events.

Skills

Customer Engagement

Leadership

Fashion Aesthetic

Effective Communication

Education

High School Diploma

Job description

Join to apply for the Assistant Manager role at J.Crew Factory

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business—focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’ll provide in-the-moment feedback and coaching to help each team member reach their highest potential. You will partner with your leadership team to make adjustments when needed to drive the business forward, and step in on tasks when necessary.

Job Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist as needed to make a connection or sale.
• Lead fit sessions to enhance product knowledge and fuel a style obsession.
• Help associates improve customer interactions by sharing specific actions.
• Ensure the team meets and exceeds sales goals and customer expectations.
• Own the selling floor, ensuring the right people are in the right place at the right time.
• Step in for other managers as needed.
• Plan and execute local community events to drive traffic and sales.
• Act in accordance with company values.

About You

• You love our brand, customers, and teams.
• You have a great fashion aesthetic and stay updated on industry trends.
• You have a track record of setting and achieving goals.
• You are energized by change and can rally your team around new strategies.
• You make smart decisions by actively listening, understanding data, and looking beyond the obvious.
• You have a high school diploma or equivalent, with 2+ years of relevant retail experience preferred.
• You communicate effectively and confidently.
• You are comfortable with technology and industry-related blogs and feeds.
• You are able to lift at least 40 pounds and move around all store areas as needed.

Perks and Benefits

• Competitive pay and bonus programs
• Flexible scheduling
• Merchandise discounts
• Confidential help with personal and work concerns
• Development opportunities
• Volunteer and charitable programs
• Comprehensive health insurance and other benefits
• Paid time off and holidays
• 401(k) with company matching

Hourly Range: $24.00 - $30.00

J.Crew Group is committed to diversity, equity, and inclusion, and provides equal opportunity employment.