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Assistant Manager

AEG Vision

Lenexa (KS)

On-site

USD 40,000 - 55,000

Full time

17 days ago

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Job summary

A leading company in the optical field is seeking an Assistant Manager in Lenexa, Kansas. This role involves overseeing daily store operations, supervising staff, and ensuring exceptional customer service. Ideal candidates will have extensive optical experience and strong management skills, along with a commitment to meeting patient needs.

Benefits

401(k) with Match
Medical/Dental/Life/STD/LTD
Vision Service Plan
Employee Vision Discount Program
HSA/FSA
PTO
Paid Holidays

Qualifications

  • Extensive optical experience required.
  • Experience with customer service and/or sales.
  • Management experience preferred.

Responsibilities

  • Supervise day-to-day store operations and practice employees.
  • Resolve customer service issues and monitor patient flow.
  • Participate in interviewing and selection of new employees.

Skills

Customer service skills
Interpersonal skills
Organizational skills
Problem-solving skills
Conflict resolution skills

Education

High school diploma or equivalent
ABO Certification preferred

Job description

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Job Description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

  • Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
  • Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
  • Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
  • Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
  • Participates in interviewing and selection of new practice employees
  • Participates in employee disciplinary actions if necessary
  • Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
  • Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
  • Together with Practice Manager, organized and leads staff meetings
  • Provides ongoing feedback to employees
  • Facilitates training for new team members
  • Demonstrates cost awareness and makes suggestions on improving store’s efficiency
  • Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
  • Once a year, or as necessary, participates in store inventory
  • Other duties as assigned by the Practice Manager


#11394

Lenexa, Kansas, USA

Full-Time/Part-Time

Full-time

Job Description

Assistant Managers supports the Practice Managers in overseeing all day-to-day store operations. They supervise all practice employees, ensuring AEG policies and procedures are followed, standards are enforced, and all patients’ needs are met. An Assistant Manager works on the sales floor and assists the Opticians with sales and troubleshooting and helps resolve customer service issues.

  • Resolves customer service issues/complaints regarding products and/or services; issues refund to patients; Signs off on spectacle remakes
  • Monitors patient flow (appointments and walk-ins), ensuring on-time practice performance
  • Helps move patients though without disruptions, communicates with the Technicians regarding schedule, and checks in on patients in the lobby
  • Monitors associates break times, ensuring everyone receives breaks as required by law and company policy
  • Participates in interviewing and selection of new practice employees
  • Participates in employee disciplinary actions if necessary
  • Documents any employee relations issues, escalates to Practice Manager or HR as appropriate
  • Resolves conflict between associates, escalates to Practice Manager or HR as appropriate.
  • Together with Practice Manager, organized and leads staff meetings
  • Provides ongoing feedback to employees
  • Facilitates training for new team members
  • Demonstrates cost awareness and makes suggestions on improving store’s efficiency
  • Monitors associates opening and closing duties, ensuring store is clean, organized, and well-stocked
  • Once a year, or as necessary, participates in store inventory
  • Other duties as assigned by the Practice Manager


Requirements

Education

  • High school diploma or equivalent
  • ABO Certification preferred but not necessary


Experience

  • Extensive optical experience required
  • Experience with customer service and/or sales
  • Management experience preferred


Knowledge, Skills, Abilities, And Other Characteristics

  • Excellent interpersonal and customer service skills
  • Computer literacy and data entry
  • Ability to read and understand basic financial statements
  • Strong organizational skills and attention to detail
  • Strong communication skills (verbal and written)
  • Strong analytical and problem-solving skills
  • Strong conflict resolution skills
  • Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day


Benefits

  • 401(k) with Match
  • Medical/Dental/Life/STD/LTD
  • Vision Service Plan
  • Employee Vision Discount Program
  • HSA/FSA
  • PTO
  • Paid Holidays
  • Benefits applicable to full Time Employees only.


Physical Demands

  • This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Hospitals and Health Care

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