Assistant Manager

EssilorLuxottica; Franklin (TN); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica's LensCrafters location in Franklin, TN seeks an Assistant Manager to support the Store Manager, lead a sales team, and act as a business owner in the marketplace. The role drives key metrics, ensures outstanding customer service, and maintains store standards.

The candidate will manage staff, assist with scheduling, and deliver constructive feedback while upholding policies and procedures. Flexible scheduling including nights and weekends is required.

Qualifications

• Minimum 1 year in a supervisory role with direct reports.
• Knowledge of retail operations, policies, and processes.
• Strong math and communication skills; able to train and develop staff.

Responsibilities

• Lead in the manager's absence and support store leadership.
• Drive sales, monitor KPIs, and manage store profitability.
• Develop and coach team; deliver timely feedback and development plans.
• Ensure visual standards and store appearance meet brand guidelines.
• Maintain positive relationships with doctors and patients; ensure policy compliance.

Skills

Management experience

Retail operations knowledge

Strong communication

Education

High School diploma or equivalent

Tools

Cash register

POS systems

Computers

Job description

JOB DESCRIPTION

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

MAJOR DUTIES & RESPONSIBILITIES

• • Delivers quality & improvement to exceed all key performance indicators (KPIs):
• o Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• • Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
• • Supports store business plans to maximize sales & profit
• • Partner with store manager to lead & develop team
• • Delivers clear, constructive, timely feedback & partners with Store Manager on development
• • Executes visual directives & maintains store appearance
• • Maintains positive working relationship with doctors
• • Promotes team compliance to all policies
• • Performs administrative duties
• • Works a flexible schedule, including nights & weekends

BASIC QUALIFICATIONS

• • High School graduate or equivalent
• • 1+ year(s) management/supervisory experience with direct reports
• • Knowledge of retail operations, processes & policies
• • Strong basic math skills
• • Familiarity with cash register, computers & calculators
• • Must have a strong command of the English language for all written correspondence & oral communication
• • Strong communicator & listener
• • Demonstrated high-level of selling skills
• • Proven ability to problem solve

PREFERRED QUALIFICATIONS

• • College degree or equivalent
• • Previous experience in leadership position within retail & customer service industry
• • Knowledge of basic optics
• • Knowledge of current store merchandise
• • State licensure (if applicable) &/or ABO Certification in non-licensed states
• • Brand Final Inspector Certification
• • Brand Quality, Fitting & Adjusting Program

Pay Range

Pay Range: -30.19

Benefits

• health care
• retirement savings
• paid time off/vacation
• various employee discounts

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.