Assistant Manager

Giles Automotive, Inc; Lafayette (LA); On-site; Full time

Job summary

Mr. Bubbles Auto Spa is seeking a full-time Assistant Manager to enhance customer service, manage daily operations, and lead a team. In this role, you will ensure the quality of service and employee performance, supported by competitive benefits including health insurance and paid vacation.

Benefits

Health insurance

Dental insurance

Vision insurance

401k plan

5 days paid vacation per year after 1 year of service

Qualifications

• Previous car wash experience a plus.
• Must be 21 years or older to apply.
• Must be able to lift fifty (50) pounds.

Responsibilities

• Oversee daily operations and assist General Manager.
• Manage employee schedules and training.
• Ensure safety compliance and maintain site appearance.

Skills

Customer service skills

Leadership skills

Mechanical inclination

Energetic and goal-oriented

Communication skills

Education

High school diploma or degree preferred

Tools

Microsoft Office

POS systems

Job description

Mr. Bubbles Auto Spahas a position available for full timeapplicants forASSISTANT MANAGER. As the Assistant Manager, one will oversee the performance of the wash from its employees and labor to assisting the General Manager withthe daily operations and profitability of the car wash facility. Responsible for the physical appearance of the site, equipment maintenance, maintaining a safe work environment, and chemical/supply inventories, assisting with prepping of vehicles prior to entering wash and ensuring that wash quality is maintained. Assisting in managing inventories and handling customer complaints as deemed appropriate by the Manager. Assists in staffing and training for the car wash facility. Contributes to the building of a team environment and assists the Manager as needed.

The ideal candidate willhaveCAR WASH EXPERIENCE.We would strongly prefer a candidate with managerial work experience, given the high volume of customer interactions one will have when on site. Providing strong and quality customer service is what we at Mr. Bubbles strives for.

Benefits:

• Starting salary $15/hr + tips & commission

• Health insurance

• Dental insurance

• Vision insurance

• 401k plan

• 5 days paid vacation per year after 1 years service.

Qualifications:

• Previous car wash experience a plus

• Must be highly energetic, hard-working, and goal-oriented

• Be mechanically inclined to assist in or perform maintenance, troubleshooting, and repairs to equipment

• Excellent customer service skills required

• Proven communication and leadership skills are a must

• Degree or high school diploma preferred

• Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays

• Previous supervisory experience in a customer service industry

• Proficient with computers including Microsoft Office

• Previous POS systems/cashier experience

• Ability to work outdoors in ALL weather conditions

• Must be able to lift fifty (50) pounds

• Must be able to stoop, bend, twist for extended periods

• Must be able to maneuver between and around cars

• Must be willing tosubmit to a drug test

• Must be willing to do background check

• Must be 21years or older to apply

Responsibilities:

• Execute open & close duties and follow designated procedures

• Direct and supervise employees in the absence of the Site Manager

• Provide training and oversightto site employees to ensure company standards and a safe working environment ismaintained

• Ensure employees are dressed according to uniform policy

• Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures

• Create and manage employee schedules

• Provide customers with information and benefits of joining the membership program

• Implement sales strategies to increase membership sign ups

• Address customer complaints in the absence of the Site Manager

• Escalate customer complaints to the Site Manager when appropriate

• Assist with cash management in the absence of the Site Manager

• Be polite and available to address all customer concerns and handle them in a professional manner

• Always be ready to assist customers with menu options and payment

• Provide customers with information and benefits of the monthly membership programs

• Guide cars onto the track with a focused, pleasant, and competent demeanor

• Assist with prepping/washing of vehicles before entering the wash tunnel, ensuring attendants are following correct wash procedures.

• Perform visual inspections of the condition of each vehicle prior to entering the tunnel

• Perform visual inspection of washed vehicles to ensure we are maintaining quality results.

• Be proficient with all policies and procedures and able to perform them on a daily basis as needed and ensure the same for all other employees

• Assist in maintaining service logs and equipment service schedules

• Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized

• Keep vacuums unclogged, hoses hung properly, and trash cans emptied

• Work safely and report safety or maintenance issues to management

• Other duties as assigned

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.