Assistant Manager

Socket.dev; Knoxville (TN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation

401(k) plan

Paid training

Opportunities for growth

Job summary

Citi Trends is seeking an Assistant Store Manager at our Knoxville-area store. You will partner with the Store Manager to lead daily operations, drive sales, manage staffing, and develop store associates.

This role focuses on customer experience, loss prevention, and operational excellence in a fast-paced retail setting. The ideal candidate has a high school diploma and 2–4 years in retail leadership, with strong communication and coaching skills.

Qualifications

• High school diploma or equivalent is required.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.

Responsibilities

• Support daily store operations to meet sales goals and customer experience standards.
• Monitor sales activity and guide associates to deliver excellent service.
• Assist with inventory control, transactions, and shrink prevention.
• Ensure compliance with company policies and operational standards.
• Supervise and support store associates in sales, inventory, cash handling, and service.
• Assist Store Manager with hiring, interviewing, onboarding, and training.
• Help maintain appropriate staffing levels and employee retention.
• Provide coaching, feedback, and performance support.
• Maintain a safe, organized, customer-focused store environment.
• Support merchandising, operational, and visual standards.
• Perform additional duties as assigned.

Skills

People leadership

Communication

Organizational skills

Staff coaching

Customer service

Time management

Education

High school diploma or equivalent

Job description

About Citi Trends

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.

We are growing and investing in our stores, our people, and our future leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within.

Position Summary

As an Assistant Store Manager, you play a key role in supporting daily store operations, team leadership, and staffing efforts. Partnering closely with the Store Manager, you will help drive sales performance,maintainoperational excellence, and support the hiring, onboarding, and development of store associates.

Summary ofKey Responsibilities

Store Operations & Performance

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met

• Monitor sales activity and provide guidance to associates to deliver excellent customer service

• Assistwith inventory control, inventory transactions, and shrink prevention efforts

• Ensure compliance with Citi Trends policies, procedures, and operational standards

Team Leadership & Staffing

• Supervise and support store associates in sales, inventory, cash handling, and customer service

• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support

• Helpmaintainappropriate staffinglevels by supporting recruiting efforts and employee retention

• Provide ongoing coaching, feedback, and performance support to associates

Customer Experience & Compliance

• Maintain a safe, organized, and customer-focused store environment

• Reinforce adherence to company policies, procedures, and loss prevention standards

• Support consistent execution of merchandising, operational, and visual standards

• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications

• High school diploma or equivalent required

• 2–4 years of experience as an Assistant Manager or similar retail leadership role

• 3–5 years of overall retail experience preferred

• Strong communication, organizational, and people leadership skills

• Ability to work a flexible schedule, including nights and weekends

• Ability to perform basic math calculations, including percentages

Key Competencies

• People Leadership & Team Development

• Hiring & Recruiting Support

• Customer-Focused Execution

• Operational Accountability

• Time Management & Prioritization

• Adaptability in a Fast-Paced Retail Environment

Why Join Citi Trends

Citi Trends isa great placeto build a fun and rewarding career in retail management. We believe inpromoting fromwithin and developing leaders who take initiative. We offer competitive pay and a benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued growth.

• competitive pay
• health and dental insurance
• paid vacation
• 401(k) plan
• paid training
• opportunities for continued growth

Ifyou’reready to grow your leadership skills, support hiring and team development, and make an impact in your store—Citi Trends is the place for you.

Equal Employment Opportunity

Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kindin accordance withapplicable laws.