Assistant Manager

MedStar Health; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading company seeks an Assistant Manager for their Potbelly shop in Houston, who will enhance operational efficiency and foster a welcoming environment for both staff and customers. The ideal candidate has a strong customer service orientation, a knack for team building, and previous management experience, all while promoting a vibrant community vibe.

Benefits

Medical, Dental & Vision Insurance

Paid Parental Leave

FSA and HSA with Employer Contribution

Commuter Benefit Program

Retirement Savings 401(k) with company match

Employee Assistance Program

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Qualifications

• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred.
• Open availability preferred.
• Food safety certification within required period.

Responsibilities

• Train, coach, and develop Potbelly Associates and Shift Leaders.
• Effectively interview and recommend the hiring of Associates.
• Ensure all security procedures are followed.

Skills

Customer service orientation

Communication skills

Team player

Problem-solving

Organizational skills

Multitasking

Strong business acumen

Tools

Microsoft Office

Job description

PAY TRANSPARENCY

$50,000 - $60,000 base salary range + bonus potential.

The Assistant Manager is the co-leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.

What's In It For You**:

• Competitive pay with performance-based annual raises!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table...

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You love working in a fast-paced environment
• You're a team player
• You enjoy problem-solving
• Open availability preferred
• You're able to maintain deadlines and prioritize while running an effective shift
• You have strong organizational skills and the ability to multitask
• You can handle the heat of the kitchen - knife skills are a plus!
• You enjoy higher levels of noise from music, customer and employee traffic
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You are able to build and develop strong teams and handle conflict resolution
• You have strong interviewing skills
• You're able to write effective schedules and maintain labor goals
• You have knowledge of Microsoft Office
• You have strong organizational skills and the ability to multitask
• You have a strong business acumen
• Minimum of at least 2 years management experience in either a restaurant or retail environment preferred
• You're able to stand/walk for 8-9 hours or as needed
• You have the ability/stamina to work a minimum of 45 hours per week
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment

Job Duties and Functions

• Train, coach and develop Potbelly Associates and Shift Leaders
• Effectively interview and recommend the hiring of Associates, Certified Trainers and Shift Leaders
• Develop and maintain a Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Attend regularly scheduled meetings
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
• Assists General Manager with the control of cost of goods, variances and inventories within the shop
• Control assigned P&L line items
• Ability to maintain deadlines and prioritize while running an effective shift
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Others duties as assigned

-As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-

Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, age, sex, sexual orientation, gender identity, national origin, veteran status, or any other characteristic protected by law.

Application Deadline: Applications must be submitted by 8/7/2025 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

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Position Information

Company: Potbelly Corporate

Position: Assistant Manager

Status: Full Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 10652194

Date Posted: June 23, 2025

Location: 9102 West Sam Houston Parkway N., Houston,
US,
TX,
77064

Job Category: Management