Assistant Manager

Dave; Homewood (IL); On-site; USD 38,000 - 60,000; Full time

Job summary

Dave is hiring an Assistant Manager to support the management team in daily operations, supervising teammates, and ensuring timely, quality service. The role involves conducting Ops Walks, coordinating shifts, and training staff to meet policy and safety standards.

The successful candidate will lead by example, balance cash handling duties, and maintain guest satisfaction in a fast-paced environment while adhering to all company policies and procedures.

Qualifications

• Current student or high school diploma/GED preferred.
• Must be at least 18 years old and fluent in English.
• Certified in all stations and as a Shift Leader following the DHC Training Program.
• Flexibility to work nights, weekends, holidays, opening and closing shifts.
• Ability to stand for long periods and work in a fast-paced environment.

Responsibilities

• Support Assistant General Manager and General Manager in daily operations.
• Direct employees, monitor performance, and delegate tasks.
• Organize shift schedules and monitor attendance, tardiness, and time off.
• Greet Guests, take orders, and serve food and beverages with a positive attitude.
• Ensure cleanliness and safety compliance in all areas of the restaurant.
• Balance cash drawers and assist with deposits as needed.
• Train new and current Team Members and provide feedback to leadership.
• Communicate performance issues to Restaurant Management Team.

Skills

Leadership

Communication

Team management

Training

Schedule planning

Customer service

Problem solving

Cash handling

Safety compliance

Organization

Staff supervision

Education

High school diploma or GED

Student (current)

Job description

The Assistant Manager supports the Assistant General Manager and General Manager in the daily responsibilities required to keep the business running smoothly. The Assistant Manager directs employees and ensures that work is being completed in a timely and effective manner.The Assistant Manager performs Leadership, Management, and Organizational tasks while supervising fellow Teammates, monitoring their performance, to ensure they comply with company and safety policies, and delegate tasks appropriately.• Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities• Abide and enforce to the rules and direction given by the Restaurant Management Team and refrains from insubordination • Communicate to their immediate Supervisor when additional training guidance and practice is needed• Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity• Organize shift schedules for Team Members and monitor attendance, tardiness, and time off• Assign duties to specific Team Members based on role and skill level• Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success• Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions• Ensure Shift Leaders and Team Members work together with their Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements• Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.• Ensure Restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms• Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy• Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy• Are performance-oriented and performance driven; understand performance expectations and are aware of performance results• Provide direction, supervision, and feedback to maintain high levels of productivity and Team morale• Communicate Shift Leader and Team Member work performance to the Restaurant Management Team and appropriately address performance issues• Train new and current Team Members• Balance cash drawers and prepare cash deposits as assigned by the Restaurant Management Team• Assist the Assistant General Manager & General Manager as directed• Effectively plan, organize, and implement all daily operational routines and activities alongside the Shift Leader• Complete all required administrative duties and daily paperwork including required checklists• Supervise and perform closing and/or opening activities as directed by the Restaurant Management Team• Establish an environment of trust to ensure honest, open, and direct communication• Role model and set a positive example for the entire Team in all aspects of business and personnel practices• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs; properly uses all products, supplies, and equipment facilities• Communicate effectively with Shift Leaders, Team Members and Management to resolve anyinterpersonal issues as needed• Current student or high school diploma/GED preferred• Must be at least 18 years old and fluent in English• Certified in all stations and as a Shift Leader following the DHC Training Program• Flexibility to work nights, weekends, holidays, opening and closing shifts• Ability to stand for long periods of time and work in a fast-paced environment• Ability to bend and stoop and lift 50 – 75 lbs comfortably• Ability to work in close quarters and around heat• Positive attitude while conducting all duties• Commitment to Guest satisfaction. Looks at Restaurant Operations from the Guest’s point of view• Effective communicator with co-workers and the Restaurant Management Team• Excellent organization, planning, time management, delegation, and problem-solving skills• Must have reliable transportation to work, a driver’s license and proof of insurance• Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates