Assistant Manager

Planet Fitness; Hillsborough (CA); Sur place; USD 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Opportunity for advancement

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Free uniforms

Health insurance

Résumé du poste

Planet Fitness in Hillsborough, CA is seeking an Assistant Manager to help oversee gym operations and ensure a welcoming, Judgement Free member experience while driving club profitability.

You will help recruit, train and supervise staff, manage front desk activities, maintain cleanliness, handle member tours, sign-ups and inquiries, and report on weekly and monthly statistics. Join PFHQ network and contribute to a high-energy team.

Qualifications

• Customer service skills required.
• Supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Office & Excel).
• Hard working, energetic and enthusiastic.
• Strong problem resolution skills.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsabilités

• Assist in recruiting, hiring, training and developing staff.
• Maintain a welcoming atmosphere and ensure staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Schedule and supervise staff.
• Member service oversight - ensuring staff provides a superior customer experience.
• Resolve or escalate employee issues or concerns.
• Answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up and tours.
• Facilitate all member requests, issues and questions.
• Oversee cleanliness and maintenance of facility.
• Order supplies within budget.
• Track statistics and reports (weekly, monthly, yearly).
• Backup for absent employees.

Connaissances

Customer service

Supervisory

Active listening

Microsoft Office

Energetic

Problem solving

18+ age

Formation

High school diploma/GED

Outils

Microsoft Office

Description du poste

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance

Job Summary

The
Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
• • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
• • Check members into the system.
• • New member sign-up.
• • Take prospective members on tours.
• • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Qualifications/Requirements

• Customer service skills
• Supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite & Excel).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.

Compensation: $17.50 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.