Assistant Manager

Jimmy John's; Hickory (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Advancement Opportunities

Employee Discounts

Job summary

Jimmy John's is seeking an Assistant Manager to oversee all functions of a Jimmy John's restaurant when the General Manager is not on duty. You will ensure fast, accurate sandwiches, world-class customer service, and a clean, organized shift to drive profitability.

You will train staff, manage labor costs, and assist with opening/closing procedures while maintaining standard operating procedures and integrity across daily activities. This role requires endurance for high-volume operations.

Qualifications

• Must be able to read and write and communicate in English.
• Ability to work 50–60 hours per week.
• Must be at least 18 years old with a valid driver’s license and reliable transportation.
• Ability to manage a small team and oversee daily restaurant operations.

Responsibilities

• Perform duties of Inshoppers and drivers.
• Manage a staff of approximately 3 to 8 employees and evaluate performance.
• Provide on‑the‑job training for new employees.
• Oversee ordering, receiving, storage, and issuing of supplies to minimize waste and loss.
• Assist in supervision of food preparation and service during shifts.
• Forecast food items and estimate consumption per shift.
• Ensure world-class customer service and accurate orders.

Skills

English literacy

Staff training

Customer service

Leadership

Cash handling

Education

High school diploma or equivalent

Tools

Word/Excel

Job description

This is a story about growing up but never getting old.

Since day-one when our founder, Jimmy, opened his first Jimmy John's sandwich shop, we’ve had the determination and badassery to settle for nothing less than the best. We are in early every morning baking fresh bread and slicing vegetables, and we’re not afraid to have a little (or a lot) of fun along the way. We succeed together as a family because let’s be honest, nobody can compete with the Rockstars of Jimmy John's.

Job Summary:

Manages all functions of a Jimmy John's restaurant to ensure customer service and high-quality products are delivered to ensure restaurant profitability when the General Manager is not on duty. Responsible for the successful execution of fast, accurate sandwiches and world-class customer service while maintaining a clean, organized shift.

Duties and Responsibilities:

• Perform all duties of Inshoppers and drivers.
• Manages a staff of approximately 3 to 8 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
• Provides on-the-job training for new employees.
• Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
• Assists in the supervision of the preparation, sales, and service of food.
• Forecasts food items. Estimates what amount of each food item will be consumed per shift.
• Supervises food preparation and service operations while on duty. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.
• Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
• Ensure that every customer receives world-class customer service.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
• Completes Closing Procedures.
• Executes systems and procedures with 100% integrity and completeness.
• Completes daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Receives and stores product.
• Audits previous shift’s systems and procedures for 100% integrity and completeness.
• Completes preventive maintenance and upkeep on store’s equipment and supplies.
• Performs other related duties as required.

Knowledge, Skills, and Abilities:

• Must be able to read and write and communicate in English.
• Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.
• Must be able to lift 50 pounds.
• Must be at least 18 years of age, have a valid driver’s license, reliable transportation, current automobile insurance, and a clean driving record.
• Must have the stamina to work a minimum of 50-60 hours a week.

Special Requirements:

• Willing to work overtime, holidays, weekends as business dictates.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Skills to use a personal computer and various software packages (Word/Excel).
• Ability to handle stress and high-volume operations.

Calling all Go-Getters.

As an Assistant Manager, you help with day-to-day restaurant operations. Training and working alongside your team, you will also help manage food and labor costs. In other words: mama approved.

To qualify for this rockstar opportunity, you are eligible to work in the U.S. and meet the age requirements and experience outlined within the application.

Let’s get this bread.

Be part of a culture of Go-Getters and Rockstars who succeed through goal setting, willingness to learn and a can-do attitude. Perks include:

• Advancement Opportunities
• Employee Discounts*

Each Jimmy John's franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Jimmy John's,” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Jimmy John's restaurant to which you are applying.

Jimmy John's and its franchisees are equal opportunity employers.

*Subject to availability and eligibility requirements.

Company Introduction

We slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's® mayo - that's when the magic happens. Made with love every single day since 1983. That's Jimmy Fresh!