Assistant Manager

SmartRecruiters, Inc.; Hartselle (AL); On-site; USD 38,000 - 52,000; Full time

Job summary

Express Oil Change & Tire Engineers in Alabama is seeking an Assistant Manager to lead store operations and grow into key leadership roles. You will oversee daily vehicle service activities, ensure a high level of customer satisfaction, and support the Store Manager.

The ideal candidate brings hands-on management experience, a strong commitment to service quality, and the ability to coordinate team efforts in a fast-paced automotive environment.

Qualifications

• High level of motivation with hands-on management skills.
• Top-notch customer service skills and relationship-building.
• Effective communication and interpersonal abilities.
• Automotive experience is helpful but not required.

Responsibilities

• Consistently creating results for customers, teammates and the company.
• Greeting customers courteously and delivering high levels of service.
• Complete work accurately and quickly while customers remain in their vehicles.
• Perform courtesy checks and vehicle inspections.
• Oversee store operations in the manager's absence.
• Open/close the store and manage inventory and stock orders.

Skills

Motivation

Customer service

Communication

Automotive experience

Job description

Express Oil Change & Tire Engineers is one of the leading automotive service providers in the nation with nearly 300 locations across 17states. We employ experienced, certified technicians trained to provide premium total-car care, and we use state-of-the-art equipment and premium parts to ensure the quality of our work. In addition to the oil change, our teams are capable of providing specialty services, tire services, as well as a variety of mechanical services, while continuing to place an emphasis on customer experience and being your one-stop automotive service provider.Express Oil Change & Tire Engineers continues to grow while maintaining our vision to continuously be the pre-eminent automotive maintenance provider, leading our industry through excellence, innovation, and growth.

Job Description

At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow intokey leadership roles. The Assistant Manager is responsible for inspecting and servicing vehicles in a quick and thorough manner for our customers, creating a superior environment through friendliness and professionalism. This position will adhere to and promote the Express Oil Change & Tire Engineers mission while operating within the confines of our company’s core values. All Assistant Managers will contribute to team success under the guidance and direction of the Store Manager.

Responsibilities include (but are not limited to):

• Consistently creating results for customers, teammates and the company
• Responsible for ensuring the customers are greeted courteously and receive a high level of customer service
• Complete work accurately and quickly allowing customers to remain in their vehicles
• Perform courtesies for every customer (cleaning the windshield, lubricating door hinges)
• Perform multi-point inspection
• Inspect vehicles for additional repairs needed
• Advise Service Consultant and/or VSI for additional mechanical service work
• Inspect fluid levels of power steering reservoir and transmission
• Inspect belts, hoses, and wiper blades
• Check air pressure of tires
• Maintain a safe, clean, and organized work area
• Must be able to perform all duties described in the SOS book
• Oversees and manages all store operations when the Store Manager is absent
• Must be able to do inventory and complete stock orders
• Must be able to open and close the store

Qualifications

We are looking for:

• High level of motivation with hands-on management skills
• Top-notch customer service skills with a desire to build long term trust and relationships with our customers
• Effective communication and interpersonal skills
• Automotive experience helpful but not required

Additional Information

Allinformation will be kept confidential according to EEO guidelines.

Physical Requirements:

• Prolonged periods of standing, stooping, and bending
• At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
• Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.