Assistant Manager

Dunkin' | OM MMS Network; Hanover (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Weekly Pay

Flexible scheduling

Growth opportunities

Health insurance

401(k) options

Paid time off

Tuition assistance

Employee Assistance Program

Discounted Dunkin’ products

Recognition programs

Job summary

Dunkin’ is seeking an energetic Assistant Manager to join our team in Hanover. Your role will involve supporting the Restaurant Manager in daily operations and ensuring a fantastic guest experience.

You will lead and motivate team members while managing inventory, cash handling, and compliance with brand standards. Excellent communication and leadership skills are a must for this hands-on position with growth opportunities and benefits.

Qualifications

• Previous supervisory or management experience in food service, retail, or hospitality.
• Must be at least 18 years of age.
• Availability to work flexible hours.

Responsibilities

• Support the Restaurant Manager in overseeing daily operations.
• Lead and motivate crew members to deliver great guest experiences.
• Manage daily operations, including inventory and cash handling.
• Assist in hiring, onboarding, and performance evaluations.
• Ensure compliance with Dunkin' brand standards.

Skills

Supervisory experience

Strong communication

Leadership skills

Problem-solving skills

Guest service focus

Job description

Assistant Manager – Dunkin’

At Dunkin’, we believe great coffee and great people are what keep the world running. As a proud Dunkin’ franchisee, we’re committed to fostering a positive and supportive work environment where our team members can grow and thrive. We're currently seeking an energetic and experienced Assistant Manager who’s ready to take the next step in their leadership journey and help lead a team dedicated to delivering fast, friendly, and high-quality service.

What You’ll Do

As the Assistant Manager, you’ll support the Restaurant Manager in overseeing daily operations, developing team members, and achieving business goals. You’ll be a hands‑on leader, ensuring every shift runs smoothly and every guest leaves happy.

• Lead and motivate crew members to deliver great guest experiences
• Support training and development of team members to maintain high standards
• Manage daily operations, including inventory, cash handling, and store cleanliness
• Assist in hiring, onboarding, scheduling, and performance evaluations
• Monitor sales performance and labor costs to achieve profitability goals
• Ensure compliance with all Dunkin' brand standards and safety regulations
• Step in as the manager‑on‑duty as needed to keep the store running smoothly

What You Bring

• Previous supervisory or management experience in food service, retail, or hospitality
• Strong communication and leadership skills
• Ability to train, motivate, and lead a team
• Focus on guest service and satisfaction
• Problem‑solving skills and a results‑driven mindset
• Must be at least 18 years of age
• Availability to work flexible hours including mornings, evenings, weekends, and holidays

Perks and Benefits

We’re proud to offer benefits that help you thrive both on and off the clock. Eligibility may vary based on position and tenure, but may include:

• Weekly Pay
• Flexible scheduling
• Growth opportunities and career development
• Health, dental, and vision insurance
• 401(k) retirement options
• Paid time off
• Tuition assistance
• Employee Assistance Program (EAP)
• Free or discounted Dunkin’ products
• Recognition programs and employee rewards