Assistant Manager

Ontario Trillium Foundation; Gloucester (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Flexible scheduling

Growth opportunities

Health, dental, and vision insurance

Job summary

Dunkin’ is seeking an energetic Assistant Manager to support the Restaurant Manager in overseeing daily operations and leading a team to deliver fast, friendly, high-quality service.

You’ll help hire, train, schedule, and evaluate staff while monitoring sales and labor costs to meet profitability goals. This role requires leadership, flexibility, and a strong guest-service focus in a fast-paced environment.

Qualifications

• Experience in supervisory or management roles in food service, retail, or hospitality.
• Strong communication and leadership abilities.
• Ability to train, motivate and lead a team.
• Guest-service focused with a commitment to satisfaction.
• Problem-solving with a results-driven mindset.
• Must be at least 18 years old.
• Availability to work flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Lead and motivate crew members to deliver great guest experiences.
• Support training and development of team members to maintain high standards.
• Manage daily operations, including inventory, cash handling, and store cleanliness.
• Assist in hiring, onboarding, scheduling, and performance evaluations.
• Monitor sales performance and labor costs to achieve profitability goals.
• Ensure compliance with all Dunkin brand standards and safety regulations.
• Step in as the manager-on-duty as needed to keep the store running smoothly.

Skills

Supervisory experience

Communication skills

Leadership

Training & development

Guest service

Problem-solving

Age 18+

Flexible hours

Job description

Assistant Manager – Dunkin’

At Dunkin’, we believe great coffee and great people are what keep the world running. As a proud Dunkin’ franchisee, we’re committed to fostering a positive and supportive work environment where our team members can grow and thrive. We're currently seeking an energetic and experienced Assistant Manager who’s ready to take the next step in their leadership journey and help lead a team dedicated to delivering fast, friendly, and high-quality service.

What You’ll Do

As the Assistant Manager, you’ll support the Restaurant Manager in overseeing daily operations, developing team members, and achieving business goals. You’ll be a hands-on leader, ensuring every shift runs smoothly and every guest leaves happy.

• Lead and motivate crew members to deliver great guest experiences
• Support training and development of team members to maintain high standards
• Manage daily operations, including inventory, cash handling, and store cleanliness
• Assist in hiring, onboarding, scheduling, and performance evaluations
• Monitor sales performance and labor costs to achieve profitability goals
• Ensure compliance with all Dunkin' brand standards and safety regulations
• Step in as the manager-on-duty as needed to keep the store running smoothly

What You Bring

• Previous supervisory or management experience in food service, retail, or hospitality
• Strong communication and leadership skills
• Ability to train, motivate, and lead a team
• Focus on guest service and satisfaction
• Problem-solving skills and a results-driven mindset
• Must be at least 18 years of age
• Availability to work flexible hours including mornings, evenings, weekends, and holidays

Perks and Benefits

We’re proud to offer benefits that help you thrive both on and off the clock. Eligibility may vary based on position and tenure, but may include:

• Weekly Pay
• Flexible scheduling
• Growth opportunities and career development
• Health, dental, and vision insurance