Assistant Manager

Applebee's; Fresno (CA); On-site; USD 1,138,000 - 1,283,000; Full time

Benefits offered by this job

Medical, dental and vision plans

CalPERS retirement

Sick and vacation time

15 paid holidays

Fee waiver education program

Job summary

The Director of the Learning Center at Fresno State provides strategic leadership, vision, and operational oversight for a high-impact academic support unit that includes Supplemental Instruction, Tutoring, and Academic Success Coaching. The role aims to expand reach, improve student outcomes, and advance university and system goals for persistence and timely graduation.

The Director leads a large team and partner divisions, guiding planning, personnel, and fiscal stewardship while ensuring

Qualifications

• Master's degree and 3 years of progressively responsible management or supervisory experience in a student service program.
• Experience with program development, evaluation, and fiscal management.
• Ability to lead a high-impact academic support operation across multiple modalities.

Responsibilities

• Provide strategic leadership for SI, tutoring, and ASC within the Learning Center.
• Oversee staffing, budget, program design, and cross-divisional collaboration.
• Use data to drive improvements in student engagement, outcomes, and equity.

Skills

Leadership

Strategic planning

Staff supervision

Budget management

Program development

Data-driven decision making

Education

Master's degree

Job description

Learning Center Director (Admin II). Learning Center Director (Admin II). The anticipated salary hiring range is up to $102,000 - $115,000 per month, commensurate with qualifications and experience.

Full-time

The anticipated salary hiring range is up to $102,000 - $115,000 per month, commensurate with qualifications and experience. This is a CSU Management Personnel Plan (MPP) position. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program.

Job Summary

Reporting to the Associate Vice President for Student Success Services, the Director of the Learning Center provides strategic leadership, vision, and operational oversight for one of Fresno State's most impactful academic support units. The Director is responsible for ensuring the Learning Center operates as a high-impact, data-informed student success organization that continuously expands its reach, improves student outcomes, and advances Fresno State's strategic priorities, as well as divisional and California State University system goals for persistence, retention, timely graduation, and equity gap reduction.

The Learning Center serves as a cornerstone of the university's student success ecosystem through an integrated model of Supplemental Instruction (SI), Tutoring, and Academic Success Coaching (ASC). These high-impact practices strengthen academic confidence, deepen course understanding, improve academic performance, increase course completion, reduce DFW rates, and support students experiencing academic difficulty, including those on academic warning or subject to academic disqualification.

The Director leads a complex, high-volume operation that includes professional staff, graduate assistants, and a large student employee workforce. Responsibilities include strategic planning, personnel leadership, fiscal stewardship, program design and innovation, student employee development, and cross-divisional collaboration with Academic Affairs, Student Affairs, faculty, and university leadership.

Through consistent use of data-informed decision-making, the Director evaluates student engagement, learning outcomes, and institutional performance metrics to ensure services remain responsive, equitable, and scalable. The Director cultivates a culture of excellence, accountability, innovation, and continuous improvement to ensure high-quality academic support that drives measurable gains in student success outcomes.

Key Qualifications

• Demonstrated ability to lead a comprehensive, high-impact academic support operation that includes multiple service modalities, large-scale student engagement, and integrated student success programming.
• Demonstrated ability to develop, implement, and continuously improve academic support programs and services that increase student engagement, usage, and measurable learning outcomes.
• Demonstrated leadership and supervisory skills managing staff, including recruitment, training, performance management, and professional development systems.
• Advanced skill in developing structured training, certification, and professional development systems that ensure service consistency and quality.
• Demonstrated ability to establish and maintain quality assurance standards, operational procedures, and service delivery models that ensure consistency, effectiveness, and high-quality student experiences.
• Demonstrated fiscal management skills, including budget development, resource allocation, and oversight of multiple funding sources in compliance with institutional and system-wide policies.

Education and Experience

• A master's degree and three years of progressively responsible management or supervisory experience in a student service program such as a Learning Center or tutorial program and experience with program development, evaluation, and fiscal management

Preferred Qualifications

• Demonstrated experience leading a comprehensive academic support or learning center at a large, diverse, public higher education institution.
• Advanced knowledge of high-impact practices in student success, including Supplemental Instruction, peer-assisted learning, academic coaching, and integrated tutoring models.
• Demonstrated ability to design and scale innovative academic support initiatives that significantly increase student engagement, utilization, and measurable learning outcomes.
• Demonstrated expertise in using student success analytics, predictive indicators, and institutional data to inform strategy, improve services, and drive retention and graduation outcomes. Ability to translate data into actionable strategies, executive-level reports, and institutional recommendations.

Deadline & Application Instructions

Applications received by September 6, 2026 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

California State University, Fresno is one of 22 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at [phone].

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at:

Jeanne Clery Campus Safety Act Notification

Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at [e-mail] .

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to [e-mail].

Mandated Reporter Per CANRA (MPP ONLY if applicable)

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest (MPP ONLY if applicable)

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of