Assistant Manager

Rural King; Franklin (Venango County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in rural retail is seeking an Assistant Store Manager to oversee inventory management and customer engagement. The role emphasizes leadership, teamwork, and exceptional customer service. Candidates should have retail experience, strong communication skills, and a commitment to fostering a positive work environment. Join a dedicated team that values growth and community impact.

Benefits

401(k) plan with matching contributions

Healthcare plans

Virtual doctor visits

15% associate discount

Associate Assistance Program

Qualifications

• At least 2 years of retail experience or equivalent education.
• Ability to mentor, coach, and develop associates positively.

Responsibilities

• Oversee inventory management and customer engagement.
• Conduct performance reviews and coach associates.
• Ensure compliance with safety regulations and company policies.

Skills

Communication

Leadership

Teamwork

Customer Service

Problem Solving

Education

Retail Experience

Tools

Microsoft Office Suite

Job description

About us

Rural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people-first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resources to help you succeed and grow with us.

When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the communities we serve.

How we reward you

Our benefits include a 401(k) plan with a 100% match on the first 3% of your contributions and 50% of the next 2%, healthcare plans, virtual doctor visits, access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program, a 15% associate discount, Dave Ramsey’s SmartDollar Program at no cost, an Associate Assistance Program, RK Cares Associate Hardship Program, and 24/7 Chaplaincy Services.

What You’ll do

The Assistant Store Manager oversees inventory management, associate leadership, and customer engagement. Your strategic decision-making, team cultivation, and operational excellence are critical to our store’s success.

1. Foster a positive, inclusive work environment promoting teamwork, professionalism, and continuous improvement.
2. Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.
3. Make impactful decisions regarding hiring, coaching, performance management, and terminations.
4. Conduct performance reviews, identify development areas, and recognize achievements.
5. Set clear expectations and hold associates accountable, fostering a culture of accountability.
6. Champion exceptional customer service by engaging with customers, resolving inquiries, and enhancing their shopping experience.
7. Coach and train associates on customer engagement to ensure high performance.
8. Address negative customer experiences by defusing situations and empowering your team to resolve issues.
9. Report regularly to the Store Manager on departmental performance, associate progress, and operational issues.
10. Ensure store compliance with safety regulations, company policies, and industry standards.
11. Align operational procedures with company policies and legal regulations.
12. Drive company initiatives such as the customer engagement model, RK Visa Card, and RK Plus Protection Plan.
13. Supervise firearm transaction procedures, including proper disposal when designated.
14. Conduct audits for compliance in sales, cash handling, inventory, firearms, and security protocols.
15. Analyze shrinkage data, identify trends, and implement loss prevention measures.
16. Lead the team with autonomy, judgment, and discretion to meet or exceed store goals.
17. Participate in cross-training for departmental flexibility.
18. Use discretion and maintain confidentiality in daily decisions.
19. Engage in learning initiatives like training programs, workshops, and webinars to stay current.
20. Provide professional support to internal and external stakeholders.
21. Demonstrate Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
22. Perform other duties as assigned.

Supervisory Responsibilities

Yes

Essential Qualities for Success

• At least 2 years of retail experience or equivalent education and experience.
• Proven success and a desire for increased responsibility and leadership.
• Ability to provide clear direction, set performance expectations, and motivate teams.
• Ability to mentor, coach, and develop associates positively.
• Excellent communication skills, both verbal and written.
• Active listening skills and thorough responses.
• Strong interpersonal skills for relationship building.
• Process-oriented with experience in optimizing complex processes.
• Ability to evaluate options and make sound decisions.
• Comfort with computer systems to assist customers and manage activities.
• Ability to prioritize, meet deadlines, and maintain attention to detail.
• Consistently produce error-free work.
• Flexible mindset to navigate ambiguity and uncertainty.
• Resilience and adaptability.
• Proficiency with Microsoft Office Suite.
• Flexibility to work a 50-hour week, including nights and weekends.
• Must meet federal requirements for a Federal Firearms License (FFL) and local regulations.

Physical Requirements

• Ability to stand or sit for extended periods.
• Operate machinery like forklifts, pallet jacks, and inventory devices.
• Lift, push, or pull at least 30 pounds repeatedly and up to 50 pounds intermittently.
• Navigate all store facilities.
• Communicate effectively in person and electronically.
• Close vision for computer tasks.

Reasonable accommodations may be made for individuals with disabilities.