Assistant Manager

European Wax Center; Franklin (TN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Hourly plus commission

Discounts on waxing and products

Health, Dental, Vision benefits

401(k)

Paid Time Off

Job summary

A leading waxing center in Franklin, Tennessee is looking for an Assistant Manager. This role involves leading the team to achieve sales goals while providing exceptional customer service. The ideal candidate has 2-5 years of retail/sales experience and a passion for leadership. You'll be part of a positive work environment, focusing on team performance and guest satisfaction. This position offers hourly pay plus uncapped commissions, along with great benefits including health coverage and a flexible schedule.

Qualifications

• 2-5 years of retail/sales experience required.
• Proven success as an effective sales leader.
• Exceptional customer service and social skills.

Responsibilities

• Assist in achieving sales goals and exceptional customer service.
• Drive center metrics through effective processes.
• Foster a positive work environment.

Skills

Retail/sales experience

Customer service skills

Sales leadership

Communication skills

Job description

Overview

Job description: Assistant Manager

We are currently seeking an Assistant Team Leader who can execute on all of European Wax Center's policies and procedures while upholding performance standards. The Assistant Team Leader will lead by example and achieve individual KPI's to exceed and uphold profitability. This position is excellent for those looking for growth opportunities! You'll earn hourly pay with the ability to earn uncapped commission.

Unlock your earning potential! This role offers a competitive commission structure, allowing top performers to earn well beyond their base pay.

About the Role

The Assistant Team Leader is responsible for working along with the Center Sales Leader to ensure every guest has an exceptionable experience while driving the center's KPI metrics. Our Core Purpose is to help people feel more confident about themselves.

Requirements

• 2-5 years of retail/sales experience (required)
• Proven success as an effective sales leader
• Exceptional customer service and social skills including the ability to communicate effectively in all situations including guest relations, conflict resolution, individual coaching and group presentations

The Role

• Responsible for action planning and coaching Front Desk Associates to achieve a center sales goal, in collaboration with the CSL
• Drive center and individual metrics through effective trained processes
• Infuse the team with a passion for creating outstanding customer experiences
• Foster a positive work environment that encourages ideas with the Center Manager
• Create visual tracking and analytical reports
• Assist in all aspects of daily operations with a focus on achieving sales goals and delivering exceptional customer service
• Ability to work a flexible schedule including days/evenings/weekends
• Is self-motivated and a go-getter. Is accountable, punctual, organized, and reflects the Brand and leads and inspires by example, regularly encourages fact-based solutions and celebrates the success of others.
• Understands, believes in and upholds EWC Core Values

Benefits

• Hourly + uncapped commission structure
• Discounts on all waxing + products
• Health, Dental, Vision benefits for full time associates
• 401(k)
• Paid Time Off
• Availability
• Open and Flexible
• Must be available for morning, night, and weekend shifts and on call for emergencies

Job Type: Full-time

Expected hours: 30 per week

European Wax Center began as a family-owned business. Since 2004, we've provided our guests with a first-class waxing experience centering around:

• Our proprietary Comfort Wax®
• Private waxing suites
• A crisp, clean environment
• And the most professionally trained estheticians in the industry
From day one, we've been putting our values into action to delight our guests with an exceptional waxing experience.