Assistant Manager

The Press Club Grill; Franklin (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Chicken Salad Chick in Franklin, TN seeks an Assistant Manager to support the General Manager in delivering an engaging environment for restaurant teams and guests while focusing on operational excellence. The role embraces Chicken Salad Chick culture, manages administration and maintains the facility.

The candidate will help ensure guest satisfaction, uphold CSC standards, train staff, control cash, and drive inventory control and safety compliance.

Qualifications

• Excellent written and oral communication skills.
• Excellent organization skills.
• Ability to multitask.
• Working knowledge of back office tools.
• Ability to quickly learn and master new computer software.

Responsibilities

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere to all policies, procedures, standards, specifications and training programs.
• Ensure all Guests feel welcome with responsive, friendly and courteous service.
• Ensure products are prepared and served to CSC standards.
• Achieve objectives for sales, service, quality, appearance and cleanliness through staff training and a positive work environment.
• Control cash and receipts by adhering to cash handling procedures.
• Fill in operationally as needed to ensure guest service standards.
• Develop staff in managerial and professional areas.
• Prepare all required paperwork and reports in a timely manner.
• Ensure deliveries are received correctly and policies followed.
• Set clear shift expectations and model guest-focused service.
• Address guest feedback promptly and effectively.
• Monitor inventories and maintain records.

Skills

Communication

Organization

Multitasking

Back office tools

Learn software quickly

Education

Experience or training

Job description

Job Summary

The Assistant Manager delivers exceptional results through others. They assist the General Manager in providing an engaging environment for restaurant teams and guests while focusing on delivering operational excellence. Chicken Salad Chick Assistant Managers embrace and help lead the Chicken Salad Chick Culture, manage administration and maintain the facility.

Essential Responsibilities

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
• Ensure that all products are consistently prepared and served according to CSC standards.
• Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, forms and reports in an organized and timely manner.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences.
• Takes actions to solve and celebrates guest feedback.
• Monitors food and equipment inventories, conducts inventory counts and maintains inventory records.
• Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.

Required Knowledge, Skills and Abilities

• Excellent written and oral communication skills
• Excellent organization skills
• Ability to multitask
• Working knowledge of back office tools
• Ability to quickly learn and master new computer software

Education and Experience

• One to two years related experience and/or training; or equivalent combination of education and experience

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area