Assistant Manager

The Press Club Grill; Braselton (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Chicken Salad Chick is seeking an Assistant Manager to support the General Manager in delivering an engaging environment for restaurant teams and guests. You will help drive operational excellence, lead by example, and uphold the Chicken Salad Chick Culture.

With a focus on administration, training, and facility maintenance, you will guide staff development, manage paperwork, and ensure inventory and safety standards are met to create memorable guest experiences.

Qualifications

• One to two years related experience and/or training.
• Excellent written and oral communication skills.
• Ability to multitask and learn new software quickly.
• Knowledge of back office tools and processes.

Responsibilities

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand and adhere to policies, procedures, standards and training programs.
• Ensure guests are welcomed with friendly, responsive service.
• Ensure products are prepared and served to CSC standards.
• Train staff to achieve sales, service, quality, and cleanliness goals.
• Assist with cash handling and reconciliation procedures.

Skills

Communication skills

Organizational skills

Multitasking

Back office tools

Computer software

Education

1-2 years experience

Tools

Back office software

Job description

Job Summary

The Assistant Manager delivers exceptional results through others. They assist the General Manager in providing an engaging environment for restaurant teams and guests while focusing on delivering operational excellence. Chicken Salad Chick Assistant Managers embrace and help lead the Chicken Salad Chick Culture, manage administration and maintain the facility.

Essential Responsibilities

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
• Ensure that all products are consistently prepared and served according to CSC standards.
• Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, forms and reports in an organized and timely manner.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences.
• Takes actions to solve and celebrates guest feedback.
• Monitors food and equipment inventories, conducts inventory counts and maintains inventory records.
• Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.

Required Knowledge, Skills and Abilities

• Excellent written and oral communication skills
• Excellent organization skills
• Ability to multitask
• Working knowledge of back office tools
• Ability to quickly learn and master new computer software

Education and Experience

• One to two years related experience and/or training; or equivalent combination of education and experience

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area