Assistant Manager

Southern Foodservice Management, Inc.; Fort Knox (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Southern Foodservice Management, Inc. is seeking an Assistant Foodservice Manager for its facility in Fort Knox, Kentucky. This role involves planning, organizing, and directing quality service, along with supervising a team of union employees.

The ideal candidate will manage daily operations and ensure compliance with company policies to deliver excellent food service. Applicants should possess leadership skills, a Bachelor’s degree, and several years of relevant management experience.

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Qualifications

• Bachelor’s degree or equivalent experience required.
• 4-5 years managerial or assistant operations management experience in high-volume foodservice.
• Valid Serve-Safe certification required.

Responsibilities

• Ensure facilities are clean and safe for operation.
• Supervise and support cashiers and track cash management.
• Monitor food quality and ensure customer satisfaction.

Skills

Leadership skills

Interpersonal skills

Organizational skills

Communication skills

Knowledge of food services

Education

Bachelor’s degree in management or equivalent experience

Tools

POS systems

Job description

Description

The Assistant Foodservice Manager reports directly to the Building Manager and assists in the planning, organizing, and directing of quality service in all areas of the operation and the direct supervision of the union hourly employees and production of food. They are responsible for the daily operations throughout the food service facility and work together with a team of other managers. Under the direction of the Project Manager and the Building Manager, this position is responsible for managing food service operations for the dining hall within the guidelines of both company and government clients. This is to be done under the policies and procedures set forth by Southern Foodservice Management. These guidelines are designed and laid out to meet the contractual obligations.

The Assistance Foodservice Manager must be available to work any shift during the hours of 4:00 AM and 9:30 PM. This position may require weekend shifts.

This position is anticipated to run through early August and may end during the first half of the month.

Southern Foodservice Management’s Culture

• Exhibits a positive, friendly and respectful attitude towards guests and other team members.
• Arrives to work on time and in correct uniform, clean shoes, clean and pressed black pants and shirt, apron, name tag, and a SMILE.
• Understands job duties and responsibilities, as well as having an eagerness to learn more and develop new skills.
• Promotes a fun and efficient work environment, focusing on guest satisfaction.

Qualifications and Skills

• Bachelor’s degree, preferably in institutional or business management, restaurant/hotel management, or equivalent work experience.
• 4-5 years of experience as a manager or assistant operations manager in a high-volume foodservice operation.
• Knowledge of food services, sanitation and safety standards.
• Must possess leadership and interpersonal skills.
• Ability to motivate employees.
• Capability to work well in team environments.
• Basic knowledge of nutrition.
• Valid Serve‑Safe certification required.
• Experience preparing and cooking large quantities of food.
• Knowledge of best practices for training kitchen staff and implementing procedures.
• Excellent organizational and communications skills.

Responsibilities and Duties

• Always ensure facilities and work areas are in clean and safe operating condition.
• Conduct all kitchen and dining room set up and closing procedures to ensure it is in operating order.
• Ensure Daily temperature of equipment is documentation and corrective actions taken as necessary.
• Responsible for any phone calls or messages to the facility daily.
• Ensure all staff are properly clocked in and out and that all positions are properly staffed.
• Reviews staff timeclock punches at end of shift. Investigate and make corrections per submitted request.
• Checks team members to ensure proper uniform and team members are fit for duty (no illnesses).
• Reports all kitchen equipment issues for repair or service, including structural and utility issues.
• Directly supervise and support cashiers to include providing cash drawers and assist with daily audits, as well as making safe deposits.
• Constantly monitor food quality and handling of leftovers for reuse.
• Complete food production schedule utilizing kitchen requisition forms to ensure all subsistence is properly managed and tracked.
• Complete Risk Management Forms to record food temperatures and corrective measures.
• During service, monitor serving lines and progressive cooking to meet customer flows, monitor for spills, ensure bowls, glasses, silverware are stocked for customer use, serving lines replenished, dish room flow, and ensure all areas have enough staff to support.
• Responsible for pulling reports from POS systems and submitting reports to administrators.
• Assist the kitchen or the front of the house team members throughout the service.
• Ensure all field chow is prepared and ready for pick up at the appointed time.
• Responsible for customer and employee relations and employee training and coaching.
• Ensure overall cleanliness of the cafeteria and all related work/service areas within 30 minutes prior to meal service or upon closing for end of day operations.
• Complete detailed end‑of‑shift report of all events that occurred during the service.
• Responsible for communication through e‑mail, shift report, and phone.

Physical Requirements

• Strength: Lift up to 20lbs
• Posture: Standing 50%, walking 30%,
• Movement of objects: Occasionally
• Heavy lifting, Heavy Carrying, Pushing, Pulling
• Climbing or Balancing: Occasionally
• Stooping: Occasionally
• Reaching: Frequent
• Handling: Frequent
• Talking/Hearing: Frequent
• Seeing: Frequent
• Temperature Variation: Frequent
• Typing: Frequently