Assistant Manager

Gowash; Forest Hill (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Paid Time Off

Flexible Hours

Commissions

Health, Dental, and Vision insurance

401K Match

Parental Leave

Job summary

Gowash in Forest Hill, Texas is seeking an Assistant Manager to help lead daily car wash operations and deliver excellent customer service. You will support the Site Manager, ensure smooth workflow, train staff, and help enforce policy and safety standards.

The role requires strong leadership, reliable communication, and the ability to work flexible hours including weekends. If you are motivated to drive operational excellence and team performance, we want to hear from you.

Qualifications

• High school diploma or equivalent.
• Experience in supervisory or assistant manager roles preferred in car wash/service.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Proficient in using computer systems and software for administrative tasks.
• Ability to work flexible hours, including weekends and holidays.
• Physical ability to perform duties (standing, walking, bending, etc.).

Responsibilities

• Support the Site Manager in day-to-day car wash operations.
• Provide excellent customer service and handle inquiries professionally.
• Train and coach staff, promote teamwork and morale.
• Lead safety and compliance with company policies.
• Maintain records, schedules, and inventory related to operations.
• Assist with budgeting and monitoring expenses.

Skills

Leadership

Communication

Team supervision

Customer service

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Description

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

Responsibilities

Operational Support

• Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.
• Implement and enforce company policies and procedures to ensure efficient operations.
• Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
• Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
• Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.

Customer Service

• Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
• Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
• Assist in training and guide staff members on delivering excellent customer service.
• Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.

Staff Supervision and Training

• Assist in training new team members.
• Provide ongoing coaching, guidance, and performance feedback to the crew members.
• Partnering with Site Manager on employee performance and productivity.
• Foster a positive and collaborative work environment, promoting teamwork and employee morale.

Safety and Compliance

• Ensure employee compliance with all safety regulations and company policies while on duty.
• Conduct regular safety inspections and implement corrective measures as needed.
• Assist in training staff on safety protocols and procedures.
• Maintain accurate records of incidents, accidents, and safety-related activities.

Administrative Tasks

• Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
• Assist in budgeting and monitoring expenses to ensure financial targets are met.
• Assist in the customer claims process, including documentation, de-escalation, and approval/denial.

Other duties as assigned

Requirements

• High school diploma or equivalent
• Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using computer systems and software for administrative tasks.
• Ability to work flexible hours, including weekends and holidays.
• Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning
• Must be willing to work in hot/cold weather conditions if necessary

Benefits

• Competitive Pay
• Paid Time Off
• Flexible Hours
• Commissions
• Health, Dental, and Vision insurance
• 401K Match
• Parental Leave

Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.