Assistant Manager

Arby's, Inc.; Fogelsville (Lehigh County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Monthly bonus

401K Plan

Employee referral incentive

2 Week Vacation

Health Insurance

FREE MEALS

Job summary

A leading fast-food franchise in Fogelsville is looking for an Assistant Manager to enhance team performance and customer satisfaction. You will oversee hiring and training, ensure adherence to policies, and manage daily operations. The ideal candidate will have experience in customer service and team leadership. Benefits include a competitive salary, health insurance, and a quarterly bonus.

Qualifications

• Consistent work history preferred.
• Experience in team mentoring is a plus.
• Understanding of labor laws.

Responsibilities

• Ensure compliance with company policies.
• Optimize profits by controlling costs.
• Hire and train new employees.
• Resolve customer issues.
• Lead the team effectively.
• Maintaining stores to standards, including stocking and cleaning.

Skills

Customer service

Team leadership

Conflict resolution

Financial management

Team Mentoring

Cash Handling

Policy Adherence

Education

Experience as a senior staff member or Assistant Manager

Tools

ServeSafe Certification

Management Training Program

Job description

You are applying for work with a franchisee of Arby’s, not Arby’s Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

We are searching for a new Arby's Assistant Manager to join our team who is interested in helping to hire and train other team members. You will also assist in making sure the team adheres to company policies, resolving customer complaints, leading the team, and organizing the team schedule.To be a great fit for this role you should have a consistent work history and previous experience as a senior staff member or as an Arby's Assistant Manager. A passion for customer service and team mentoring is also a plus.

Arby's Assistant Manager Responsibilities:

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Assisting customers whenever necessary.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Completing tasks assigned by the general manager accurately and efficiently.
• Maintaining stores to standards, including stocking and cleaning.
• Speaks with guests and ensures guest satisfaction is the number one priority of all team members.
• ServeSafe Certified, training and testing provided
• Certified through the brand’s Management Training Program online
• Follows and teaches our CORE VALUES as stated in our handbook
• Knows and understands current labor laws.
• Is able to verify cash tills and make deposits of the sums. Responsible for all monies.
• Is able to complete all daily and weekly paperwork neatly, correctly and in a timely manner.
• Ensures that all policies, security and safety procedures are being maintained.
• Uses daily checklists and charts as tools to manage the shift.
• Follows up on a daily basis with the trainer and team leaders.

Benefits:

• Monthly bonus available paid quarterly.
• 401K Plan for qualifying applicants matched by our Company.
• Employee referral incentive.
• Salary Review and evaluation.
• 2 Week Vacation
• Health Insurance
• Competitive Salary
• College book incentive
• FREE MEALS

Company Introduction

The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences®. Arby's delivers on its purpose by celebrating the art of Meatcraft® with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes.
Arby's Fast Crafted® restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast-casual. Arby’s is part of the Inspire Brands family of restaurants.