Assistant Manager

Workstream; Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Job summary

Ziggi’s Coffee is hiring an Assistant Manager to lead daily operations, uphold standards of service, and mentor a fast-paced team in our Fargo cafe. You’ll oversee opening/closing duties, manage inventory, and support payroll and vendor relations while ensuring top-notch beverages and guest experiences.

Ideal candidates bring prior supervisory experience in food service, strong communication, and a proactive, detail-oriented approach in a high-volume setting.

Qualifications

• Experience leading teams in a fast-paced service environment.
• Strong communication and interpersonal skills with customers and staff.
• Ability to train and develop team members and manage daily operations.

Responsibilities

• Lead daily cafe operations and ensure standards of service.
• Supervise/open/close duties and maintain store cleanliness and safety.
• Manage inventory, orders, and vendor relations; handle invoices in QuickBooks.
• Provide coaching and performance feedback to team members.

Skills

Leadership

Customer service

Communication

Team training

Tools

QuickBooks

Microsoft Office

Job description

Ziggi's Coffee - Assistant Manager

Join Our Team at Ziggi's Coffee!

Are you ready to take the next step in your career?

We are seeking a highly skilled and motivated Assistant Manager who shares our passion for delivering exceptional beverages and fostering a culture of growth and development. As an Assistant Manager at Ziggi's Coffee, you'll have the opportunity to work in a dynamic, fast-paced environment where every day brings new challenges and opportunities for personal and professional growth.

Position Summary:

• The Assistant Manager is a top-level performer who not only aspires to be the best part of the customer's day, but also the best part of their team member's day. The Assistant Manager has a positive attitude, willingness to take initiative, and great communication skills. They are a self-starter who can excel with limited supervision. The Assistant Manager will also:
• Essential Functions:
• Ensures the Ziggi's "Standards of Service" are always in place -exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service.
• Maintains great communication on a consistent basis with staff, the General Manager, Store Owners, and other designated contacts within the company.
• Helps onboard, and train new team members.
• Provides ongoing support, development, and coaching for all team members.
• Maintains a safe and secure working environment for employees.
• Places weekly orders with vendors.
• Puts together bank deposits.
• Enters invoices into QuickBooks.
• Maintains store to meet operational standards to ensure optimal cleanliness, product stock, and organization.
• Ensures the store is always within compliance of all health code and food safety requirements.
• Addresses any customer complaints that may arise in the absence of the General or Assistant Managers, corrects the issue, and relays any incidents to their General and Assistant Managers.
• Ensures compliance to policies and procedures and reports concerns to the General Manager.
• Any other duties, as assigned.

Knowledge, Skills and Abilities:

• Good analytical and math skills to create and analyze reports, sales statistics and spreadsheets.
• Strong customer service skills.
• Excellent leadership skills and ability to work with teams.
• Great attention to detail for purposes of erecting attractive marketing displays, arranging merchandise and maintaining store appearance.
• Ability to perform complex duties requiring discretion and independence of action.
• Ability to communicate both verbally and in writing.
• Ability to establish and maintain effective working relationships with employees.
• Ability to maintain sensitive and confidential information.
• Ability to perform varied administrative tasks; determine relative importance of each, set deadlines and complete projects accordingly.
• Ability to apply appropriate decision‑making within scope of work procedures.
• Ability to work well under pressure.
• Flexibility in hours worked, including holidays and weekends.
• Proficient with Microsoft Office Suite or related software.

Physical Demands:

• The employee is required to frequently stand, walk, sit, use hands and fingers, reach and lift with arms, climb, stoop, kneel, crouch, or crawl.
• The employee is required to frequently lift up to 30 pounds without assistance.
• Specific vision abilities required by this job include close vision; distance vision; peripheral vision; depth perception; and the ability to adjust focus.

Qualifications:

• Some level of management experience- prior assistant manager or shift lead level experience - preferred
• Prior experience in a food service or retail environment
• Strong communication and leadership skills
• Flexible schedule to work weekends, holidays, and day shifts

Ziggi’s story began from husband and wife co-founders Brandon & Camrin Knudsen’s dream to build something together. They wanted to create a space where people could gather and feel right at home. Of course, their first thought was coffee. Coffee has always been a vessel for bringing people together so, they set out to open a coffee shop that would provide that space for their community.