Assistant Manager

Coastal Country; Elko (NV); Hybrid; USD 48,000 - 78,000; Full time

Job summary

Coastal Country is seeking a manager-on-duty to oversee daily store operations, promote customer service, and maximize sales and profitability. The role includes merchandising, scheduling, payroll, and security oversight within a retail environment.

The candidate will lead staff, coordinate promotions, and ensure adherence to procedures while handling customer inquiries and problem resolution. forklift and propane duties may arise as needed.

Qualifications

• 3 years of experience in a retail environment.
• Advanced knowledge of Eagle Browser.
• Experience working in different store departments.
• Advanced knowledge of operating a POS system.
• High School Diploma or equivalent combination of education and experience.
• Ability to obtain and possess valid driver’s license and insurance.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and shift priorities.
• Familiar with computer systems and email.
• Familiar with standard retail concepts and practices.
• Familiar with reading and understanding industry and financial reports.
• Experience using Microsoft Word and Excel.

Responsibilities

• Coordinate sales promotion activities and prepare merchandise displays and signage.
• Recruit, train, develop, and communicate with staff; assess performance.
• Plan and prepare work schedules; assign duties.
• Monitor and order merchandise from distribution center to replenish store.
• Ensure compliance with security, sales, and recordkeeping procedures.
• Address, problem-solve, and resolve customer complaints or inquiries.
• Open and close the store; handle security and related duties.
• Manage payroll budget and fiscal responsibilities with corporate office.
• In the absence of the Store Manager, assume duties to run daily operations.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Adaptability

Reading financial reports

Computer literacy

Education

High School Diploma or equivalent

Tools

Eagle Browser

POS system

Microsoft Word

Microsoft Excel

Job description

Description

Primary Purpose: To be responsible for all daily store operations when operating as the manager-on-duty. To assist the Store Manager in managing all aspects of the retail store by promoting and maintaining customer service. In addition, to be responsible for overseeing the operation of the store to maximize sales and profitability through merchandise, inventory, expense control, human resource management, and managing operating costs and shrinkage.

Essential Duties and Responsibilities

• Coordinate sales promotion activities and prepare (or lead associates to prepare) merchandise displays and signage.
• Recruit, train, develop, and communicate with all staff and assess performance on a daily, monthly, and annual basis.
• Plan and prepare work schedules to assign associates to specific duties.
• Monitor and order merchandise from distribution center to replenish merchandise in store.
• Ensure compliance of associates with established security, sales, and recordkeeping procedures and practices.
• Address, problem-solve, and resolve customer complaints or inquiries.
• Open and close the store when needed, including security and related duties.
• Manage payroll budget and fiscal responsibilities with corporate office.
• In the absence of the Store Manager, assume all duties of the Store Manager to make appropriate decisions for the daily operations of the store.

Other Duties and Responsibilities

• May be required to operate a forklift on occasion. Forklift certification will be required and obtained on the job.
• May be required to dispense propane on occasion. Propane certification will be required and obtained on the job. Help in departments when needed.
• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the store floor.
• Other duties assigned as needed.

Qualifications

• 3 years of experience working in a retail environment preferred.
• Advanced knowledge of Eagle Browser preferred.
• Experience working in different departments of the store preferred.
• Advanced knowledge of operating a POS system preferred.
• High School Diploma or equivalent combination of education and experience.
• Ability to obtain and possess valid driver’s license and insurance.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.
• Familiar with standard retail concepts and practices.
• Familiar with reading and understanding industry and financial reports.
• Experience using Microsoft Word and Excel.