Assistant Manager

soar-restaurants-sonic; Commerce (GA); On-site; USD 20,664,000 - 24,796,800; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to help lead and manage the drive-in's operations and employees during assigned shifts. The role reports to the General Manager/Operating Partner and is nonexempt.

You will train and supervise staff, manage staffing, handle guest and employee issues, ensure compliance with laws and policies, perform opening/closing duties, and maintain records while delivering an exceptional guest experience.

Qualifications

• At least six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws).
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills, problem-solving, multi-tasking, leadership, and time-management abilities.
• Basic computer, math, and reading skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift and elevate as needed.
• Handle employee issues/concerns during shift and elevate as needed.
• Monitor and manage food, labor, paper, and inventory to maximize cost-control and efficiency.
• Assist with preparation and maintenance of drive-in records.
• Comply with all company policies, procedures, and standards and enforce them.
• Ensure compliance with federal, state, and local laws.
• Perform all station duties as necessary during shift to meet standards.
• Conduct regular cleaning and sanitation tasks.
• Maintain regular attendance.

Skills

Restaurant management experience

Shift leadership

Leadership

Customer service

Communication skills

Problem-solving

Time management

Team supervision

Conflict resolution

Cost-control awareness

Tools

Basic computer skills

Job description

Assistant Manager

Immediate Supervisor: General Manager/Operating Partner

Status: Nonexempt

Position Summary

This position assists with the leading and managing of the drive-in’s operations and employees during an assigned shift.

Essential Job Duties

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly elevate guest issues/concerns during shift
• Handle and properly elevate employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Additional Duties

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements

• Experience
• At least six months of restaurant management experience or one year of retail management experience
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions