Assistant Manager

soar-restaurants-sonic; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

SOAR Restaurants Sonic in Grand Prairie, TX is seeking an Assistant Manager to help lead and manage drive-in operations and staff during a shift. You will train, coach, and assign team members, ensure efficient service, and uphold company standards.

This nonexempt role requires at least six months of restaurant management experience or one year in retail management, with strong knowledge of labor laws and safety guidelines. Regular attendance and weekend availability are expected.

Qualifications

• Six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Familiarity with labor laws (federal, state and local).
• Knowledge of health and safety laws and regulations.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues and escalate as needed.
• Handle employee issues and escalate as needed.
• Monitor food, labor, paper, and inventory to maximize cost-control and service quality.
• Assist with drive-in records and ensure policy compliance.
• Perform all station duties as necessary to meet standards.
• Conduct regular cleaning and sanitation duties.
• Maintain regular attendance.

Skills

Restaurant management experience

Retail management experience

Shift leadership

Verbal and written communication

Leadership

Time management

Problem-solving

Conflict-resolution

Basic computer skills

Job description

Assistant Manager

Immediate Supervisor: General Manager/Operating Partner

Status: Nonexempt

Position Summary

This position assists with the leading and managing of the drive-in’s operations and employees during an assigned shift.

Essential Job Duties

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly elevate guest issues/concerns during shift
• Handle and properly elevate employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Additional Duties

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements

• Experience
• At least six months of restaurant management experience or one year of retail management experience
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions