Assistant Manager

Freddy's Frozen Custard & Steakburgers; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

Paid time off accrual

Meal allowance

Family-friendly hours

Paid training

Advancement opportunities

Job summary

Freddy's Frozen Custard & Steakburgers in Cincinnati is seeking an Assistant Manager to lead with Genuine Hospitality. You will partner with the General Manager to guide guest relations, coach team members, and drive daily operations on the restaurant floor.

You’ll manage labor and food costs, monitor P&L insights, develop staff, ensure cleanliness, and uphold Freddy's standards of quality and service. If you’re energetic, coachable, and focused on profits and growth, Freddy's is the place to

Qualifications

• Minimum 1 year experience as shift lead or manager in a full-service, casual dining, or quick-service restaurant.
• Proven ability to deliver guest service and develop people.
• Experience reading financial statements, sales or activity reports to measure productivity and goal achievement.
• Proficiency with desktop software and spreadsheets; experience with labor management and P&Ls is a plus.
• Strong attention to detail and prioritization.
• Effective communication with guests and team members.
• Energetic, customer-focused personality with a passion for high-quality food.

Responsibilities

• Uphold Freddy's standards of hospitality, quality and cleanliness.
• Lead by example, be prepared, and demonstrate strong time-management skills.
• Coach and develop team members; build a positive culture.
• Control labor and food costs, reduce waste, and drive profitability.
• Manage vendor relationships, inventory, and ordering.
• Hire, train, schedule, and perform performance analyses.
• Maintain facility and equipment upkeep.
• Build relationships with guests and resolve issues with a hospitality-first mindset.
• Utilize management tools and financial reports to guide growth.

Skills

Leadership

Guest service

Communication

Time management

Coaching

Profit focus

Financial literacy

Job description

Join the Leadership Team at Freddy's!

As an Assistant Manager, you'll be a vital leader in a fun, fast-paced environment that prides itself on Genuine Hospitality and teamwork. Working closely with the General Manager and the rest of the team, you'll help shape the strategic vision of our restaurant, motivate and develop staff, and ensure that every guest experience reflects our standards of quality and service. If you're passionate about coaching people, driving business results and making a difference every day, we'd love for you to bring your energy and expertise to Freddy's.

• Uphold Freddy's standards of Hospitality, Quality and Cleanliness and teach them to the team
• Lead by example, be vocal and prepared, and demonstrate strong time-management skills
• Show a willingness to learn and accept coaching and constructive criticism
• Practice situational management, expect the unexpected and correct operational mistakes with guest satisfaction as the goal
• Spend most of your time on the restaurant floor rather than the office, maintaining a sense of urgency and intensity
• Assess team performance, coach and develop team members and build a positive culture
• Control labor and food costs, reduce waste and improve efficiency
• Maintain cleanliness and maintenance of the facility and equipment
• Build relationships with guests and handle guest issues with a hospitality-first mindset
• Manage vendor relationships, product ordering and inventory appropriate to sales volume
• Utilize management tools such as spreadsheets, schedules, financial reports (P&L), pars and inventory levels to drive profitability and growth
• Hire, train and motivate staff, coordinate schedules and perform performance analysis to identify opportunities for growth

About You

• At least 1 year of experience as a shift lead or manager in a full-service, casual dining or quick-service restaurant
• Demonstrated ability to deliver exceptional guest service and develop people
• Experience reading financial statements, sales or activity reports to measure productivity and goal achievementProficiency with desktop software and spreadsheets; experience with labor management and P&Ls is a plus
• Strong attention to detail and quality standards while managing time and priorities efficiently
• Ability to communicate effectively with guests and team members
• A dynamic personality and passion for serving high-quality food with a smile
• Always focused on profits, sales growth and team development

Physical Requirements

• Availability to work a variety of hours (days, nights and weekends) within the local metro area
• Ability to stand or walk for up to a 10-hour shift and lift up to 40lbs
• Willingness to bend, stoop and occasionally use a ladder

Benefits

• Competitive pay based on experience
• Comprehensive health benefits, including medical, dental and vision coverage
• Paid time off accrual and meal allowance
• Family-friendly hours and a culture centered on teamwork and hospitality
• Paid training and clear advancement opportunities for those who demonstrate pride, service and attention to detail

Join Us!

If you're passionate about guest relations, employee development and business growth, and you thrive in a fun, fast-paced environment, Freddy's is the place for you. Help us continue to deliver great food and hospitality while growing your career!

Founded in 2002, Freddy's Frozen Custard & Steakburgers has quickly become a national, fast-casual restaurant franchise best known for its cooked-to-order Steakburgers, crispy shoestring fries, dessert treats prepared with freshly churned frozen custard, and world-class guest service.