Assistant Manager

Tumi Holdings Inc; Chicago, Northern (IL, KY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Career pathing

Work-life balance

Training

Paid time off

Pet Insurance

Tuition Reimbursement

Employee Discount

EAP

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Commuter benefits

Sales bonus program

Job summary

Tumi Holdings Inc. is seeking an Assistant Manager to lead the retail team in delivering a premium client experience that embodies our brand ethos.

You will build and maintain strong client relationships while driving sales through outstanding service, coaching, and leadership. The role offers growth opportunities as we expand client awareness and achieve store goals in a luxury retail environment.

Qualifications

• Ideal candidate is committed to client service and showing strong understanding of luxury, travel, fashion, and lifestyle markets.

Responsibilities

• Meet and exceed personal sales and KPI metrics including conversion, DPT, UPT, and Client Data Capture.
• Display initiative with planning, prioritization, strategic thinking, and change management.
• Train and develop store associates; contribute to quarterly goal setting and coaching.
• Provide exceptional client service and build strong client relationships to drive sales.
• Collaborate with team to maintain visual standards and client experience.

Job description

Associate Benefits

• Career pathing
• Work-life balance
• Training
• Paid time off
• Pet Insurance
• Tuition Reimbursement
• Employee Discount
• Employee Assistance Program (EAP)
• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
• Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.

Your role at Tumi

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities

Performance to Goals

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative

• Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner.
• Take pride in work and strives for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.

Communication and Relationship Building

• Exercise strong written and verbal skills: Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance

• Assist the Store Manager with managing the store schedule and timecards and payroll.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising/Client Experience

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.