Assistant Manager

The Entertainer; Cheshire (MA); On-site; USD 28,000; Full time

Job summary

A leading toy retailer seeks an Assistant Manager to support the Store Manager in delivering exceptional customer service at their store. The role requires a commercial mindset, excellent leadership skills, and experience in a fast-paced retail environment. Join a family-run business focused on fun, teamwork, and community engagement.

Benefits

Flexible access to pay

Retail Trust benefits

Birthday leave and 30 days holiday

Annual bonus scheme

Pension salary sacrifice

Generous toy discounts

Enhanced maternity and paternity pay

High street and leisure discounts

Cycle-to-work scheme

Life cover

Qualifications

• Positive, people-focused individual genuinely excited about toys.
• Tech-savvy and confident with technology.
• Resilient and adaptable under pressure.

Responsibilities

• Support Store Manager with exceptional customer service delivery.
• Assist in implementing promotional changes on the shop floor.
• Coach the team to achieve outstanding sales results.

Skills

Customer service

Leadership

Commercial mindset

Product knowledge

Job description

Assistant Manager – £27,650 +Bonus per annum

Location: Warrington, Cheshire, United Kingdom

Join the UK’s Fastest-Growing Toy Retailer!

Are you ready to be part of an exciting journey with the UK’s fastest-growing toy retailer? We're on a mission to become the best-loved toyshop, and we want you to join us as our Assistant Manager in Warrington, Cheshire, United Kingdom on a full-time, permanent basis. In this role, you'll have the unique opportunity to support your Store Manager while also helping to manage the local Tesco concession.

As our Assistant Manager, you will receive a competitive salary of £27,650 per annum, along with an impressive range of benefits.

Toy retailing is demanding, hands-on, and fast-paced, but it is also fun—every day brings new challenges. To thrive as our Assistant Manager, you must possess a competitive commercial mindset and that essential retail ‘trader’ instinct, excelling in a volume-driven, highly seasonal trading environment.

The Entertainer is a family-run business and the UK’s largest independent toy retailer, with over 165 locations nationwide. In 2019, we proudly acquired the Early Learning Centre (ELC), further solidifying our commitment to providing exceptional play experiences.

As an ambitious toy retailer, we are expanding our online and high street presence. Our concession spaces in Tesco, M&S, and Matalan enable us to showcase our toys while offering customers our specialist knowledge, toy expertise, and impressive customer service.

Why Join Us as Our Assistant Manager?

We genuinely care about our people, our customers, and the communities we serve. As our Assistant Manager, you'll experience a friendly, supportive culture where training and development are prioritised, empowering you to ‘aim higher’ in your retail career.

In return for your hard work and commitment as our Assistant Manager, you’ll enjoy fantastic benefits such as:

• Flexible access to your pay via MyView PayNow
• Retail Trust benefits, including Virtual GP access
• Birthday leave and 30 days of holiday
• An annual bonus scheme
• Pension salary sacrifice
• Generous toy discounts
• Enhanced maternity and paternity pay
• High street and leisure discounts
• A cycle-to-work scheme
• Life cover

Key Responsibilities of Our Assistant Manager:

As our Assistant Manager, you will support the Store Manager with the following duties:

• Collaborating with your team to deliver exceptional customer service supported by in-depth product knowledge.
• Assisting your Store Manager in acting as a brand ambassador for our Tesco partners.
• Implementing and executing promotional changes while maintaining excellent merchandising standards on the shop floor.
• Developing and coaching your team to achieve fantastic sales results.
• Building external relationships to effectively market your store and drive sales growth.

What We’re Looking For in Our Assistant Manager:

We seek a positive, people-focused individual who is genuinely excited about our brand and product ranges. You should be:

• Capable of managing and leading the store team in the absence of your Store Manager, especially during visits to the designated Tesco concession store.
• Tech-savvy and confident with new technology.
• Resilient and adaptable, with the ability to plan and execute operational activities under pressure.
• A strong leader with excellent people skills, capable of driving, developing, and motivating your team to become the best-loved toyshop.

Ideally, you will currently be in a position such as Branch Manager, Assistant Manager, Deputy Manager, Sales Manager, or Department Manager within a customer-focused retail environment, seeking a new career challenge.

If you're a competitive and commercial retailer eager to make a difference, we encourage you to apply today with your up-to-date CV to become our new Assistant Manager!

Join us and help shape the future of play!