Assistant Manager

Zaxbys; Charlotte (NC); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Bonus up to 12% annual earnings

Free meals on shift

Paid time off

401(k) with employer match

Medical, dental, and vision insurance

Résumé du poste

Zaxbys is expanding and seeking an Assistant Manager in Charlotte, NC to lead daily restaurant operations and ensure adherence to all policies and procedures while delivering great guest experiences.

You will manage scheduling, training, coaching, and performance, driving service quality and compliance with standards. Restaurant management experience is preferred; compensation includes pay range and benefits.

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability to work a minimum of 5 days and 32–48 hours per week.
• Successful completion of background check.
• Restaurant management experience preferred.

Responsabilités

• Lead daily operations to ensure guest satisfaction and adherence to standards.
• Create and manage staff schedules, delegating tasks per policy and local laws.
• Coach and develop team members; drive performance and quarterly goals.
• Maintain service, product quality, and cleanliness standards.
• Handle guest concerns in a timely, friendly manner and escalate when needed.

Connaissances

Leadership

Organizational skills

Team player

Description du poste

Pay Range: $20.00 - $23.00 / hourAs the team at Zaxbys expands, we're saving a seat for you!To our guests, Zaxbys is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food.To our team members, Zaxbys is an indescribably great place to work!Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.Why work at Zax?BONUS POTENTIAL (Paid Quarterly): Up to 12% of Annual EarningsFREE Meals On Shift & 50% Off Meals Off ShiftPaid Time OffPaid HolidaysEarly Access to PayRecognition ProgramEmployee Referral ProgramOpportunities to AdvanceBenefitsMedical, Dental, and Vision InsuranceShort and Long-Term DisabilityEmployer-Paid Life Insurance401(k) With Employer Match (additional eligibility requirements)Job Duties and ResponsibilitiesThe individual in this position is expected to engage in the following work-related activities:Complete all training requirements including:Zaxbys Assistant Manager Development PlanFood Safety Certification and Manager CertificationAny additional training required by Zax LLCEnhance guest experiences by ensuring that team members satisfy and exceed guest expectationsEnsure team members receive proper training including ongoing coaching and developmentCreate an effective work schedule following company standards and local lawsPlan and delegate shift assignments including communicating expectations and adjusting as neededSupervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goalsEnsure service, product quality, and cleanliness standards are consistently upheldCommunicate performance concerns to your General ManagerAssist with performance reviews and mentor and develop team membersCreate and maintain a positive culture and healthy team morale through recognition and leading by exampleHandle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful mannerEnsure processes, policies, and procedures are properly followed throughout daily operationsMaintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and proceduresMaintain compliance with federal, state, and local laws and guidelinesUtilize management tools and keep neat, accurate, and current recordsOther responsibilitiesMaintain an attitude of flexibility that allows performance above and beyond the parameters of this position descriptionEnsure the team works safely and follows all safety guidelines and proceduresImmediately report all human resources and risk management concerns to your General Manager and District ManagerEscalate other concerns to your supervisor when appropriateAll other duties necessary to ensure restaurant operations function properlyJob QualificationsThe following requirements must be met to qualify for this position.Must be 18 years of age or olderMust have a valid driver’s license, vehicle insurance, and reliable transportationOpen availability and ability to work a minimum of 5 days and 32 to 48 hours per weekAbility to work a flexible schedule including days, nights, weekends, and holidaysSuccessful completion of background checkMust possess leadership qualities, organizational skills, and ability to interact cooperatively with others1-3 years management experience requiredRestaurant management experience preferredCapability RequirementsThe following capabilities are required to perform the essential functions of this position. Reasonable accommodations that do not create an undue hardship on the company will be considered.Sit, stand, and walk continuouslyOccasionally stoop, bend, crouch, or climb, including the use of laddersFrequently lift, push, pull, and carry up to 50 pounds, including lifting overheadContinuous use of hands and wrists for grasping and fine manipulationCommunicate proficiently through speech, reading, and writingMaintain effective audio-visual discrimination and perception to observe and respond to the environmentWork in an environment that features hot and cold temperature variations and exposure to food allergensOperate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipmentZax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law.